Laura Ornelas
Brooklyn Center,MN
Summary
Obtain a position in which I can utilize and continue to build upon the skills that I have obtained through my educational and occupational experiences. It is my personal goal to grow within your company and be a valuable member of your team and to further while working. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
11
11
years of professional experience
Work History
Account Representative
DCM Services, LLC
12.2020 - 12.2022
- Reached out to decedent's estate to collect payment for outstanding bills, loans, or other payments to ensure estate inheritance payments can be successfully distributed
- Applying polite and customer-service-focused communication that adheres to federal and state guidelines on each and every phone call
- Utilizing computer systems for data collection and contact information
- Ensuring all customer information is correct, including phone numbers and addresses
- Following federal and state laws in regards to dealing with debt collection
- Escalated issues to Team Lead and/or Operations Manager
- Passed a Spanish language proficiency assessment and was responsible for Spanish speaking customers.
Professional Medical interpreter
Intelligere
03.2020 - 12.2020
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Maintained message content, tone, and emotion as closely as possible.
- Attended training programs to improve professional knowledge and interpretation skills.
Dental Assistant/ Patient Coordinator
Inka Dental Clinic
02.2020 - 11.2020
- Assisting provider in treatments like surgery and simple treatments
- Managed patients files and medical records
- Consolidating accounts
- Billing/coding
- Insurance Claims
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish since majority of customers were Spanish speakers.
Patient Coordinator
Hennepin County Medical Center
12.2015 - 01.2018
- Utilized electronic health record accurately and efficiently
- Registered and scheduled patients
- Checked patients in
- Verified insurance – updated patient information in scheduling system
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Printed labels for forms, kept paper documents organized
- Problem-solved and researched insurance information when necessary to ensure accurate patient billing
- Provided basic technical support and maintenance of computer/fax/copier
- Provided customer service for patients, visitors, guests, and the interdisciplinary health care team
- Promoted the organization and assists in maintaining clinic efficiency.
Patient Coordinator/Interpreter
Brooklyn Accident & Injury Center
12.2011 - 12.2015
- Coordinated patients through therapy and provided instruction, and other facts to patients
- Managed patients files and medical records
- Assisting Doctor.
- Assisted Dr. with interpreting to Spanish speaking patients.
- Billing/coding
- Insurance Claims.
Education
Associate of Arts - Professional Interpreter And Translator
Century College
White Bear Lake, MN05.2020
Skills
- Active Listening
- HIPAA Regulations
- Critical Thinking
- Cultural Insight
- Verbal Interpreting
- Consecutive Translation
- Medical Terminology
- Translate Documents
References
References are available upon request.
Hobbies And Interests
Facilitating communication between a health care provider and patient.
Languages
Spanish
Full Professional
Timeline
Account Representative
DCM Services, LLC
12.2020 - 12.2022
Professional Medical interpreter
Intelligere
03.2020 - 12.2020
Dental Assistant/ Patient Coordinator
Inka Dental Clinic
02.2020 - 11.2020
Patient Coordinator
Hennepin County Medical Center
12.2015 - 01.2018
Patient Coordinator/Interpreter
Brooklyn Accident & Injury Center
12.2011 - 12.2015
Associate of Arts - Professional Interpreter And Translator
Century College
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