Laticia Lewis
McKinney,TX
Summary
Experienced with patient scheduling, medical billing, and administrative support. Utilizes organizational skills and attention to detail to maintain efficient office operations. Knowledge of medical terminology and healthcare regulations ensures compliance and accurate patient records.
Overview
10
10
years of professional experience
Work History
Medical Office Specialist
Comprehensive OBGYN
McKinney, TX
01.2023 - Current
- Handle incoming and outgoing faxes, create patient charts and collect payments
- Assist patients with getting lab work, mammograms, and ultrasounds
- Schedule, reschedule, and cancel appointments
- Provide customer service and care for incoming patients
- Contact medical facilities for medical records
Account Manager
Michael Johnson State Farm
McKinney, TX
01.2022 - 08.2022
- Quoted and wrote auto, homeowner, life, and health insurance policies.
- Assisted customers with billing inquiries and negotiated payment arrangements.
- Handled inbound/outbound calls and routed calls to designated departments.
- Managed creation and cancellation of policies including retention of clients.
Claims Support Operations Associate I
Allstate Corp.
Irving, TX
06.2020 - 09.2021
- Ordered total loss evaluations for material damage appraisers.
- Placed outbound calls to repair facilities for estimates and photos.
- Uploaded photos and estimates for total loss into the claims database.
- Ordered total loss evaluations.
Claims Operations Assistant
Esurance Insurance Services, Inc.
Richardson, TX
10.2015 - 06.2020
- Ordered total loss evaluations for material damage appraisers.
- Placed outbound calls to repair facilities for estimates and photos.
- Uploaded photos and estimates for total loss into the claims database.
- Ordered total loss evaluations.
- Handled inbound/outbound claim phone calls including first notice of loss and inquiries.
- Provided services to customers that include but is not limited to appraisal assignment, tow assignment, rental car support, benefit explanation, and liability explanation.
- Obtained facts of loss to determine liability and exposures for handling.
Education
Bachelor’s Degree - Christian Leadership and Management
Regent University
Virginia Beach, VA05-2025
Associates of General Studies - undefined
Mott Community College
Flint, MI05-2023
Skills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims processing
Community - Volunteer Work
Homeless Outreach Programs, Battered Women Shelters, Hospice, Nursing Home, Hospital Visitations
Timeline
Medical Office Specialist
Comprehensive OBGYN
01.2023 - Current
Account Manager
Michael Johnson State Farm
01.2022 - 08.2022
Claims Support Operations Associate I
Allstate Corp.
06.2020 - 09.2021
Claims Operations Assistant
Esurance Insurance Services, Inc.
10.2015 - 06.2020
Associates of General Studies - undefined
Mott Community College
Bachelor’s Degree - Christian Leadership and Management
Regent University