Summary
Overview
Work History
Education
Skills
Timeline
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Laticia Thomas

Uniontown

Summary

Dynamic and detail-oriented professional with a proven track record at WVU Hospital, excelling in teamwork and customer service. Recognized for adaptability and problem-solving skills, I thrive in fast-paced environments, consistently supporting team success while maintaining a friendly, positive attitude. Committed to delivering high-quality results with a strong work ethic.

Overview

34
34
years of professional experience

Work History

Financial Access

WVU Hospital
03.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Customer Service Representative

First National Bank Of Pennsylvania
03.1991 - 05.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Certificate - Retail Management

Bradford School of Business
Pittsburgh, PA

Certificate - Phlebotomy

Laurel Usiness Institute
Uniontown, PA
03.2017

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible

Timeline

Financial Access

WVU Hospital
03.2017 - Current

Customer Service Representative

First National Bank Of Pennsylvania
03.1991 - 05.2016

Certificate - Retail Management

Bradford School of Business

Certificate - Phlebotomy

Laurel Usiness Institute

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Laticia Thomas