Latifah T Dyer
Chicago,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tax AirFreight Inc.
Franklin Park, IL
02.2023 - Current
- Assisted with scheduling of deliveries based on customer needs.
- Investigated supply chain problems that may occur during shipment of goods.
- Resolved conflicts between customers and suppliers regarding orders or delivery issues.
- Maintained customer accounts in the database system.
- Provided customers with accurate product information and pricing.
- Developed relationships with carriers to ensure reliable transportation services.
Remote Customer Service Representative
Carmichael International Service
Itasca, IL
09.2020 - 02.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
City Carrier Assistant
United States Post Office
Chicago, IL
11.2017 - 09.2020
- Operated hand-held scanners to track packages during delivery process.
- Organized packages in route sequence and delivered to correct addresses.
- Adhered to all USPS policies and procedures when performing job duties.
- Delivered mail along established routes using a vehicle provided by the USPS.
- Demonstrated excellent communication skills when interacting with customers and colleagues.
Childcare Assistant
Auntie Mary's Daycare
Chicago, IL
05.2010 - 11.2017
- Promoted physical activity by encouraging outdoor playtime activities like sports and games.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Provided safe, nurturing and stimulating environment for children.
- Supervised children aged X-X, ensuring a safe and nurturing environment.
- Supported children with special needs, adapting activities to meet diverse requirements.
Education
High School Diploma -
Roberto Clemente Highschool
Chicago, IL06-2009
Some College (No Degree) - Medical Assisting
Malcolm X College
Chicago, ILSkills
- Information Security
- Consultative Sales
- Data Entry
- Scheduling
- Report Generation
- Call Management
- Problem Resolution
- Inbound Customer Service
- Multitasking
- MS Office
- LiveChat Messaging
- Multi-Line Phone Systems
Certification
- CPR
- SafeServ Certified
Timeline
Customer Service Representative
Tax AirFreight Inc.
02.2023 - Current
Remote Customer Service Representative
Carmichael International Service
09.2020 - 02.2023
City Carrier Assistant
United States Post Office
11.2017 - 09.2020
Childcare Assistant
Auntie Mary's Daycare
05.2010 - 11.2017
High School Diploma -
Roberto Clemente Highschool
Some College (No Degree) - Medical Assisting
Malcolm X College
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