Latisha Crespo-Ortiz
Lancaster,PA
Summary
Front Desk Receptionist skilled in customer service. Known for strong multitasking abilities and collaborative teamwork, ensuring efficient operations and positive patient experiences.
Overview
1
1
Language
26
26
years of professional experience
Work History
Front Desk Receptionist
American Dental Solutions
Lancaster , PA
06.2021 - Current
- Greet patients kindly and ensure a positive first impression.
- Answer phone calls promptly and address inquiries professionally.
- Schedule appointments efficiently using practice management software.
- Coordinate with staff to facilitate smooth patient flow.
- Assist patients in completing necessary forms and documentation seamlessly.
- Manage patient records and maintain confidentiality in all interactions while preparing referrals.
- Process payments and verify insurance 's information accurately. Process claims to insurance promptly.
- Provide administrative support such as filing documents, photocopying, scanning, faxing, and emailing materials.
- Prepare cash, credit cards, and checks to accurately reflect transactions to do daily end of day reports.
Front Desk Receptionist
Dental Dreams LLC
York, Pennsylvania
10.2009 - 05.2021
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled appointments efficiently using practice management software.
- Processed payments and verified insurance information accurately.
- Handled cash transactions accurately, balancing the register at the end of the day.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled sensitive information in a confidential manner.
Front Desk Receptionist
Cezar M. Mitrut, DMD
Astoria, New York
06.2000 - 06.2008
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Prepared daily end of day reports and balanced cash to accurately reflect transactions.
Education
GED -
Bushwick High School
New York, NY06-2005
Skills
- Patient Care
- Record management
- Insurance Verification
- Payment Processing
- Data entry
- Administrative support
- Time management
- Multitasking and organization
- Team collaboration
- Problem solving
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
American Dental Solutions
06.2021 - Current
Front Desk Receptionist
Dental Dreams LLC
10.2009 - 05.2021
Front Desk Receptionist
Cezar M. Mitrut, DMD
06.2000 - 06.2008
GED -
Bushwick High School