LaTisha Warren
Forrest City,AR
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Don Jose
Forrest City, AR
05.2024 - 08.2024
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Resolved customer complaints in a polite manner according to company policy.
- Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Cashier
Walmart
Wynne, AR
04.2021 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Early Childhood And Development - Education
East Arkansas Community College
Forrest City, AR08-2024
Associate of Arts - General Studies
East Arkansas Community College
Forrest City, AR05-2023
Skills
- Wine pairing
- Service Quality
- Order Taking
- Food presentation
- Table Setting
- Menu knowledge
- Food safety understanding
- Menu Memorization
- Guest Relations
- Fine Dining
- Positive and professional
Accomplishments
- Certificate Of Academic Achievement 2024
- D.E.L.T.A. Award Certificate 2024
Timeline
Restaurant Waiter
Don Jose
05.2024 - 08.2024
Cashier
Walmart
04.2021 - 11.2023
Early Childhood And Development - Education
East Arkansas Community College
Associate of Arts - General Studies
East Arkansas Community College
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