Latishann Cook
Jacksonville,FL
Summary
Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration. Possessing strong networking and communication skills. Proven track record of success in satisfying customers through exceptional service. Experience in management and leading bartending team of 20 to fill all customer orders. Talented multitasker with determination to maintain high customer satisfaction ratings.
Overview
13
13
years of professional experience
Work History
Lead Bartender
Graze Provisions
09.2022 - 08.2023
- Closed out cash register and prepared cashier reports at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Trained 30 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Property Manager
MLC Properties
04.2010 - 08.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Oversaw management of 5 properties while providing general service to tenants.
Master Esthetician
Lamina Aesthetics
10.2020 - 09.2022
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm and exceptional customer experience.
- Recommended retail products for at-home use.
- Educated patients on treatment options.
- Carried out product inventory checks, charting and consultations.
- Assisted manager with daily spa operations.
- Handled busy schedules and stayed on top of key deadlines.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Welcomed clients arriving for appointments.
- Trained 50 estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Stocked treatment rooms with proper supplies.
Bar Manager
The Exchange & Alibi
09.2016 - 08.2021
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training bar staff of 10, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used,
Education
No Degree - Certified Personal Trainer, Wellness Nutrition
National Academy of Sports And Medicine
Online 12.2022
Certified Laser Technician - Medical Laser Technician
Luxury Laser
2121 Cliff DR #101, Eagan, MN 5512206.2020
Master Esthetician - Master Aesthetician
Empire Beauty School- Bloomington MN
9749 Lyndale Ave S, Bloomington, MN 5542012.2019
GED -
Adult Basic Education
1500 Highway 36 West, Roseville, MN 5511305.2018
Skills
- High-Volume Environments
- Safe Work Practices
- Customer Service
- Ordering Bar Supplies
- Health Code Compliance
- Employee Coaching
- Event Coordination
- Staff Management
- Food Running
- Product Knowledge
- Quality Control
- Conflict Resolution
- Basic Accounting
- Social Media Marketing
- Engaging Personality
Timeline
Lead Bartender
Graze Provisions
09.2022 - 08.2023
Master Esthetician
Lamina Aesthetics
10.2020 - 09.2022
Bar Manager
The Exchange & Alibi
09.2016 - 08.2021
Property Manager
MLC Properties
04.2010 - 08.2023
No Degree - Certified Personal Trainer, Wellness Nutrition
National Academy of Sports And Medicine
Certified Laser Technician - Medical Laser Technician
Luxury Laser
Master Esthetician - Master Aesthetician
Empire Beauty School- Bloomington MN
GED -
Adult Basic Education