Latissha Montgomery
Sparks
Summary
Dedicated Medical Assistant Senior with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Medical Assistant Senior/Patient Access Representative
Renown Health
Reno, NV
02.2013 - 02.2026
- Assisted healthcare providers with patient examinations and procedures to ensure high-quality care delivery.
- Managed patient scheduling and follow-up appointments, optimizing clinic workflow efficiency.
- Performed clinical tasks including vital signs measurement, lab specimen collection, and basic diagnostic tests.
- Maintained accurate electronic health records to ensure compliance with regulatory standards and enhance patient safety.
- Trained new staff on office protocols and clinical procedures, enhancing team performance and service quality.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Taught patients and families to use at-home medical equipment.
- Provided excellent customer service to patients and medical staff.
Education
Associate of Science - Medical Assisting
Career College of Northern Nevada
Reno, NV06-2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Compassionate
- CPR
- Medication refills
- Immunization administration
- Laboratory specimen collection
- Appointment setting
- Patient-focused care
- Medication Prior Authorizations
- Provider/Clinic In basket
- Clinical Duties
Timeline
Medical Assistant Senior/Patient Access Representative
Renown Health
02.2013 - 02.2026
Associate of Science - Medical Assisting
Career College of Northern Nevada