I enjoy hair braiding in my spare time
LaTiya Gaines
Bryans Road,MD
Summary
Thrives in fast-paced customer service environment, bringing strong communication and problem-solving abilities. Developed skills in managing transactions and resolving customer issues efficiently. Looking to transition into new field, leveraging customer service experience and dedication to delivering outstanding results.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Holiday Inn Hotel & Suites
2023.01 - 2024.12
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
Customer Service Cashier
KFC
2022.05 - 2024.04
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Henry E. Lackey
Indian Head, MD2024-06
Skills
- Excellent customer service skills
- Cash register operation
- Product knowledge
- Inventory management
- Reliability and punctuality
- Superb customer service
- Attention to detail
- Multitasking and organization
- Strong customer service
Interests
Timeline
Front Desk Associate
Holiday Inn Hotel & Suites
2023.01 - 2024.12
Customer Service Cashier
KFC
2022.05 - 2024.04
High School Diploma -
Henry E. Lackey