Summary
Work History
Education
Skills
Timeline
Accomplishments
Additional Information
AccountManager

Latona Servantez

Account Manager
Lubbock,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Work History

Account Manager

CaptionCall/Sorenson
Lubbock, TX
07.2021 - 02.2023
  • Built and strengthened long-lasting client relationships.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention by increasing referral sources
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Increased referring providers by over 150% in territory

Physical Therapist Assistant

Interim Healthcare
Lubbock, TX
02.2009 - 06.2021
    • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
    • Communicated with physicians to provide updates on patient care.
    • Assessed treatment plans and made adjustments for maximum benefits.
    • Documented each patient case with updates in computer system.
    • Educated families and caregivers on treatment programs for improved at-home support.
    • LSVT certification
    • Wound care, joint replacement, generalized weakness, neurological management
    • Built long-lasting customer base and increased referrals

Clinical Educator & Sales Administrative Assistant

Syrgemedical Sales
Lubbock, TX
06.2015 - Current
  • PRN position
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Clinical educator-patient lift systems

Hospital Corpsman Second Class

USNR
Lubbock, TX
06.1987 - 12.1994
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations.
  • Performed basic laboratory tests and collected specimens for further analysis.
  • Updated medical records in EMR system including physical readiness for unit.
  • Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
  • Naval Rights & Responsibility educator.
  • Monitored and maintained physical readiness of unit.

Education

Bachelor of Science - Healthcare Administration & Management

Colorado State University Global
Aurora, CO
06.2015 - 10.2017

Associate of Applied Science - Physical Therapist Assistant

Amarillo College
Amarillo, TX
09.1985 - 05.1987

Skills

Develop and implement growth opportunities in various settingsundefined

Timeline

Account Manager

CaptionCall/Sorenson
07.2021 - 02.2023

Bachelor of Science - Healthcare Administration & Management

Colorado State University Global
06.2015 - 10.2017

Clinical Educator & Sales Administrative Assistant

Syrgemedical Sales
06.2015 - Current

Physical Therapist Assistant

Interim Healthcare
02.2009 - 06.2021

Hospital Corpsman Second Class

USNR
06.1987 - 12.1994

Associate of Applied Science - Physical Therapist Assistant

Amarillo College
09.1985 - 05.1987

Accomplishments

  • Business Development: - Developed strong relationships with key referral sources which resulted in 150% increase in referrals over one-year period. Initiated key partnerships which resulted in increase revenue growth in healthcare market.

Additional Information

  • Board member Southwest Parkinson Society 2021-present
  • President Shallowater HERD PTO group 2022-present
  • Committee member Shallowater ISD Health Advisory Committee 2019-present
  • Core member Holy Spirit youth group 2013-2020
  • Team lead Holy Spirit Catholic Church mission group 2015-2016

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Latona ServantezAccount Manager