LaTonya Brown
Milwaukee,WI
Summary
Dynamic professional with extensive experience at Froedtert Rehabilitation Hospital, excelling in patient care and vital sign monitoring. Proven ability to enhance patient comfort through compassionate support and effective communication. Skilled in Microsoft Office and adept at scheduling appointments, ensuring efficient operations and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Receptionist
Autumn Lake Healthcare
Milwaukee, WI
04.2024 - Current
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Assisted with onboarding of new employees by providing orientation information and support.
- Coordinated pick-up and delivery of express mail services.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
CNA
Froedtert Rehabilitation Hospital
10000 W Bluemound Road, WI
12.2023 - 08.2024
- Assisted residents with bathing and dressing to promote personal hygiene.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted residents in preparing for activities and social programs.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Certified Nursing Assistant
VMP
, WI
03.2020 - 11.2023
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Helped residents walk with or without self-help devices.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Reported changes in patient condition to registered nurse or physician.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Used mobility devices to transport patients.
- Administered medications as directed by registered nurse or physician.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Education
High School Diploma -
Groppi Highschool
Milwaukee, WI05-2016
Skills
- Microsoft Office
- Scheduling appointments
- Data entry
- Document management
- Patient care
- Vital sign monitoring
- Medication administration
- Mobility assistance
- Patient documentation
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Communication skills
- Emotional support
- Problem solving
- Active listening
- Attention to detail
- Lifting and transferring
- Medication assistance
Timeline
Receptionist
Autumn Lake Healthcare
04.2024 - Current
CNA
Froedtert Rehabilitation Hospital
12.2023 - 08.2024
Certified Nursing Assistant
VMP
03.2020 - 11.2023
High School Diploma -
Groppi Highschool