LaTonya Douglas
Marion,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Teleperformance
Shreveport , LA
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Property Preservation Specialist
Mortgage Contracting Services LLC
Ruston , LA
11.2016 - 10.2021
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Kept properties in compliance with local, state and federal regulations.
- Administered property-related budgets, reviewed invoices and tracked costs.
Cashier
Walmart
Farmerville , LA
11.2008 - 11.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Associate Degree In Nursing - Medical Assisting
McCann School of Business And Technology
Pottsville, PA05.2014
Skills
- Responding to Difficult Customers
- Order and Refund Processing
- Data Entry and Maintenance
- Call Documentation
- Efficient and Detail-Oriented
Timeline
Customer Service Representative
Teleperformance
07.2021 - Current
Property Preservation Specialist
Mortgage Contracting Services LLC
11.2016 - 10.2021
Cashier
Walmart
11.2008 - 11.2016
Associate Degree In Nursing - Medical Assisting
McCann School of Business And Technology
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