Latonya Green
Union,SC
Summary
Dedicated Patient Account Representative with a track record of enhancing financial stability for patients through tailored payment solutions. Skilled in resolving inquiries and ensuring clarity on billing processes, contributing to improved customer satisfaction and engagement.
Overview
10
10
years of professional experience
Work History
Patient Account Representative
Georgia Eye Institute of the Southeast
Savannah, GA
11.2020 - Current
- Coordinated follow-up outreach to patients after insurance determination to obtain outstanding payments.
- Analyzed patient accounts and tailored collection methods to effectively decrease outstanding balances.
- Collaborated with patients to establish feasible payment arrangements, promoting financial stability and reducing stress.
- Addressed patient inquiries to ensure clarity on account status and billing processes.
Collection Customer Service Representative
Ranstand Staffing
Savannah, GA
05.2020 - 11.2020
- Resolved customer inquiries regarding account statuses and payment options.
- Implemented follow-up protocols to enhance customer engagement and increase recovery rates.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
Collection Representative
Georgia Emergency Associates
Rincon, GA
05.2016 - 04.2020
- Developed and maintained positive relationships with clients to facilitate successful debt recovery.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
Timeline
Patient Account Representative
Georgia Eye Institute of the Southeast
11.2020 - Current
Collection Customer Service Representative
Ranstand Staffing
05.2020 - 11.2020
Collection Representative
Georgia Emergency Associates
05.2016 - 04.2020