LATONYA HARRIS
Baltimore,MD
Summary
Experienced Administrative Assistant with 20 years in health care, delivering patient care across hospital, home, and ambulatory settings. Strong communicator skilled in problem-solving and conflict resolution, fostering positive relationships with clients and staff. Proven expertise in resource allocation and schedule management.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Administrative Assistant
MMG Hospital
Baltimore, Maryland
08.2021 - Current
- Coordinated appointment scheduling and registration to enhance patient flow and reduce wait times.
- Managed data entry and maintained accurate medical records for compliance.
- Facilitated referrals and followed up on appointments to maintain continuity of care for patients.
- Processed laboratory requests efficiently to support diagnostic services.
- Verified insurance information to minimize billing discrepancies.
- Ensured HIPAA compliance in all patient interactions and documentation.
- Organized office supplies and medical equipment inventory regularly for operational efficiency.
- Responded to patient inquiries with professionalism and empathy to improve overall patient satisfaction.
Education
Associate of Science - Medical Assistant
All State Careers
Baltimore, MD04-2012
Skills
- Patient confidentiality
- Organizational skills
- Attention to detail
- Time management
- Customer Service
- Team collaboration
- Adaptability
- Strong verbal communication
Certification
- CNA
GNA
MEDICAL ASSISTANT
PHLEBOTOMY
CPR / FIRST AID
BIAS TRAINNING
ABUSE AND NEGLECT TRAINNING
Timeline
Administrative Assistant
MMG Hospital
08.2021 - Current
Associate of Science - Medical Assistant
All State Careers