LaTonya Irving
Staffmark at IEnergizer
Austin,TX
1
Language
1
Certification
6
years of professional experience
Dedicated and detail-oriented administrative professional with experience in customer service, payment processing, team supervision, cash handling, and operational support. Proven ability to manage confidential information, maintain accurate records, resolve customer concerns, and support daily business operations in fast-paced environments. Strong communication, organizational, and problem-solving skills with experience coordinating staff, handling sensitive transitions, and ensuring compliance with company policies. Seeking an Administrative, Office Support, or Security Administration role where strong customer service and organizational abilities can contribute to organizational success.
Work History
Customer Service Representative Payment ProcC
5 Months- Managed a high volume of customer inquiries regarding billing, account information, and payment processing.
- Investigated and resolved billing discrepancies while maintaining accuracy and confidentiality
- Updated customer records and entered data into company systems.
- Provided timely and professional customer support while adhering to company policies and procedures.
- Collaborated with multiple departments to ensure prompt issue resolution.
Lead Cashier
2 Years 6 Months- Supervised front-end operations and assisted with daily administrative store functions.
- Processed cash, debit, credit, exchanges, and refunds while maintaining accurate financial records.
- Assisted customers with inquiries, concerns, and issue resolution.
- Supported management with opening and closing procedures, cash reconciliation, and operational reporting.
- Maintained a professional and secure customer service environment.
AM Shift Supervisor
1 Year 1 Month- Supervised and trained a team of 2-5 employees, ensuring adherence to company policies and operational procedures.
- Coordinated employee schedules and monitored daily performance.
- Maintained accurate transaction records and ensured compliance with financial service regulations.
- Assisted customers with transactions while safeguarding confidential financial information.
- Prepared reports and supported management with administrative and operational tasks.
Water Spider/ Material Coordinator
1 Year 11 Months- Coordinated the movement of materials inventory to support production operations.
- Maintained inventory records and monitored stock levels.
- Assisted with training new employees on procedures and workplace expectations.
- Supported operational efficiency through strong organization and communication.
- Ensured work areas remained organized, safe, and compliant with company standards.
Education
Electrician Apprentice - Trade School
Completed Course
Business Management - Some college
Legal Administrative Assistance - Trade School
Completed Course
GED
Skills
Administrative Support
Front Desk Operations
Customer Service Excellence
Data Entry & Record Management
Payment Processing
Access Control & Compliance Awareness
Report Preparation
Microsoft Office (Word
Excel
Outlook)
Scheduling & Coordination
Team Leadership and Training
Cash Handling & Reconciliation
Problem Resolution
Documentation Management
Professional Communication
Certification
- Non-CDL Class C
- Driver's License April 2024 to March 2032
- Legal Administrative Assistant April 2000 to March 2005
- CDL
Languages
English
Additional Information
- SKILLS:
- Microsoft Office Suite
- Windows Vista and 7
- Data-entry
- Knowledge of office equipment, multi-line phone, 10 key calculator, copying, scanning, faxing, and printing
Timeline
Customer Service Representative Payment ProcC
Staffmark at IEnergizer
05.2025 - 10.2025Read More
Lead Cashier
Dollar Tree
11.2022 - 05.2025Read More
AM Shift Supervisor
PLS Check Cashing
09.2021 - 10.2022Read More
Water Spider/ Material Coordinator
ProTech at Flex
10.2019 - 09.2021Read More
Capital City Careers
Legal Administrative Assistance from Trade School
Read More
Austin Community College
Business Management from Some college
Read More
Skilled Point Alliance
Electrician Apprentice from Trade School
Read More
Creative Rapid Learning Center
GED
Read More