LATONYA PETTWAY
Humble,TX
Summary
Dependable Medical Laboratory Technician serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Patient Service Technician II
Kelsey-Seybold
11.2022 - Current
- Performed over 30 CLIA waived testing (i.e., urine dip, pregnancy tests, finger stick blood glucose levels, fecal occult blood tests, rapid influenza tests, finger stick PT/INR) laboratory procedures manually with minimal/no supervision
- Maintain accurate laboratory records and make available for inspections /audits by Lab Supervisor, Lab Director, Lab Consultant and CLIA Surveyors.
- Collaborated with colleagues to maintain and upkeep office within waiting area to provide clean environment for patients.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Maintained compliance at 100% with 32-35 draws per day.
- Trained new team members by relaying information on company procedures and safety requirements.
Group Lead
Quest Diagnostics
09.2020 - 11.2022
- Attended staff development meetings and workshops and applied information from those events into daily activities
- Trained 30 new team members by relaying information on company procedures and safety requirements
- Monitored team performance to identify productivity improvement opportunities
- Recruited and developed 15 employees for laboratory department.
- Surpassed 89% production target with solid employee motivation and analytical problem-solving to correct diverse production issues.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments
- Prepared, calibrated, and monitored production levels to achieve targets
- Supervised and motivated new hires and floaters in support of quality and production.
- Prepared facilities for operational audits and health agency inspections.
Blood Donor Phlebotomist
Gulf Coast Regional Blood Center
09.2019 - 09.2020
- Determined donor suitability according to interview results, vital signs, and medical history.
- QNS 4.72% rank 56 out of 60 NDC Collections staff.
- Performed QC on analyzers and instruments to prepare for donation procedures.
- Screened Positive Customer service 100%. Ranked 6 out of 60 NDC staff.
- Took and recorded patients' vital signs, documenting in medical charts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Medical Laboratory Technician
Memorial Hermann Hospital
09.2018 - 09.2019
- Performed and documented test results, quality control, and maintenance for over 50 patients day.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Performed validation, maintenance, and QC on Centaur for HIV screen, Mono, and RPR.
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Conducted PT, PTT and CBC tests regularly.
- Identified microorganisms present in stool samples and cultivated strains to support clinical diagnostics.
- Troubleshoot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Prepared reagents and solutions, making readily available during testing for convenience.
Medical Laboratory Technician/Phlebotomist Technician
Houston Methodist Hospital
01.2016 - 08.2018
- Demonstrates skills necessary for venipuncture, screening, components, and capillary techniques on donors.
- Readily implements new and/or revised procedures on mobiles or blood drives. Increased blood drive quota by 50%.
- Interacts with hospital personnel, volunteers, physicians, and patients.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Conducted evaluations for as many as 35 patients daily.
- Identified microorganisms present in stool, blood, and urine samples and cultivated strains to support clinical diagnostics.
Phlebotomist II
Quest Diagnostics
12.2014 - 12.2015
- Collected blood tissue and other laboratory specimens for ordered diagnostics studies in Hematology/Oncology patient care.
- Performed drug screens and demonstrates skills necessary for processing lab cultures, venipuncture, capillary, and coagulation time techniques on neonatal, pediatric, adolescent, adult, and geriatric patients.
- Completed tasks and assignments on time and demonstrated leadership skills as Site Lead at PSC.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Performed laboratory tests to assist physicians in diagnosis.
- Lowered patient QNS rate by 30%.
Team Leader-Training Coordinator
Kedplasma, LLC, II
01.2010 - 12.2014
- Trained 25 new employees for upcoming tasks and orientation.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Created and managed project plans, timelines and budgets.
- Supervised 25 team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Interdisciplinary Studies-Health Science & Business
Liberty University
2023
AAS Degree - Medical Laboratory Technology
San Jacinto College
2018
Skills
- Critical Thinking
- Specimen Processing
- Customer Service Standards
- Quality Patient Care
- Analyzing Test Results
- Microsoft Word
- Policy and Procedure Implementation
- Team Coordination
- Document Control
- Staff Supervision
Certification
Certified Phlebotomy Technician (NHA) #R3R2Z8Z5
Certified Medical Laboratory Technician (ASCP)- #105552
Basic Life Support #TX20795
Timeline
Patient Service Technician II
Kelsey-Seybold
11.2022 - Current
Group Lead
Quest Diagnostics
09.2020 - 11.2022
Blood Donor Phlebotomist
Gulf Coast Regional Blood Center
09.2019 - 09.2020
Medical Laboratory Technician
Memorial Hermann Hospital
09.2018 - 09.2019
Medical Laboratory Technician/Phlebotomist Technician
Houston Methodist Hospital
01.2016 - 08.2018
Phlebotomist II
Quest Diagnostics
12.2014 - 12.2015
Team Leader-Training Coordinator
Kedplasma, LLC, II
01.2010 - 12.2014
Bachelor of Science - Interdisciplinary Studies-Health Science & Business
Liberty University
AAS Degree - Medical Laboratory Technology
San Jacinto College