LATONYA TOLSTON
Rockville,MD
Summary
Dedicated customer service professional experienced in retail operations, ready to enhance gas station efficiency. Expertise in transaction processing, inventory management, and maintaining a safe environment. Committed to fostering teamwork and delivering exceptional customer experiences through strong communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Amazon Flex
Phoenix, AZ
01.2021 - Current
- Managed delivery schedules efficiently to optimize route performance and reduce delays.
- Operated delivery vehicle to ensure timely package distribution across designated routes.
- Utilized mobile app for real-time tracking and communication with dispatch and customers.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Production Line Worker
Staffmark Staffing/Shutterfly
Tempe, AZ
12.2024 - 12.2025
- Monitored quality control processes to ensure product consistency and compliance with standards.
- Operated production machinery to maintain efficient workflow and meet daily targets.
- Collaborated with team members to streamline assembly line tasks, reducing downtime between operations.
- Trained new team members on safety protocols and operational procedures for optimal performance.
- Packaged and labeled products using automated equipment.
- Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
Owner
Ready Too Clean, LLC
Tempe, AZ
02.2020 - 12.2024
- Established strong client relationships, fostering repeat business and customer loyalty.
- Implemented streamlined processes, reducing response times for client inquiries and service requests.
- Developed training programs for new staff, enhancing team efficiency and service quality.
- Managed daily operations, ensuring quality control and adherence to cleaning standards.
- Oversaw inventory management, ensuring availability of cleaning supplies and equipment.
- Managed day-to-day business operations.
Customer Service Representative
Circle k
TEMPE, AZ
09.2018 - 12.2019
- Assisted customers with fuel purchases and convenience store transactions.
- Maintained cleanliness and organization of work areas and fueling stations.
- Processed cash and electronic payments accurately and efficiently.
- Managed inventory levels, ensuring timely restocking of products.
- Collaborated with team members to maintain smooth operations during peak hours and high-traffic periods.
Hair Salon Manager
Northridge we llc
Phoenix, AZ
05.2016 - 04.2018
- Oversaw daily salon operations, ensuring optimal staff performance and client satisfaction.
- Train or supervise other hairstylists, hairdressers and assistants
- Developed and implemented training programs for new stylists, enhancing service quality and efficiency.
- Managed inventory control processes, reducing waste and streamlining product availability.
- Implemented scheduling systems that maximized stylist utilization while accommodating client preferences.
- Led team meetings to foster collaboration, share best practices, and address performance challenges.
Assistant Manager
Taco Bell
Tempe, AZ
02.2014 - 05.2016
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members on customer service excellence and operational procedures.
- Implemented inventory management processes to reduce waste and improve supply chain efficiency.
- Coordinated staff schedules to optimize labor costs while maintaining high service levels during peak hours.
- Compiled and balanced cash receipts at end of day or shift to ensure accurate financial reporting
Education
Vocational Certificate or Credential - Cosmetology/Cosmetologist, General
Avalon
Mesa, AZ04-2010
Skills
- Client engagement
- Route optimization
- Customer relations
- Cash handling and management
- Point of sale systems
- Package handling
- Sanitation compliance
- Teamwork and collaboration
- Merchandising displays
Timeline
Production Line Worker
Staffmark Staffing/Shutterfly
12.2024 - 12.2025
Delivery Driver
Amazon Flex
01.2021 - Current
Owner
Ready Too Clean, LLC
02.2020 - 12.2024
Customer Service Representative
Circle k
09.2018 - 12.2019
Hair Salon Manager
Northridge we llc
05.2016 - 04.2018
Assistant Manager
Taco Bell
02.2014 - 05.2016
Vocational Certificate or Credential - Cosmetology/Cosmetologist, General
Avalon