Latonya Waldon
Kissimmee,FL
Summary
Accomplished and dedicated Medical Assistant with a proven record of effectively coordinating clinical operations and leading a team of medical professionals. Strong communication and organization skills have made me a more valuable advocate for patients and their families throughout my career.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Advent Health Centra Care
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazards waste properly.
- Dispense proper Medication to patients with the direction form providers
- Certified BAT Technician.
- DOT Physicals
Lead Medical Assistant/ Phlebotomist
Osceola Community Health Center
11.2021 - Current
- Assist in supervision of work and performance of clinic staff as instructed, including input for performance reviews, training and corrective action plans as needed
- Assist with clinic scheduling, problem solving, patient wait time and other areas of concerns to increase efficient and quality services
- Follows safety processes and policies to ensure appropriate care is given
- Reviews and documents patient lab values
- Reports clinical lab values, vital signs and pain assessment levels of four (4) or greater to the appropriate person
- Prepares patient charts in EMR for visits by scanning and reviewing to make certain that all diagnostic test results, hospital reports and other medical records necessary to help the physician care for the patient
- Assist with in-office procedures: IUD, Pap, Nexplanon, Biopsy, Hysteroscopies, NST's
- Coordinate the inventory, order and stock medical supplies
- Administer immunizations according to guidelines
- Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment
Internship
Advent Health
07.2021 - 09.2021
- Completed and submitted clinical documentation in accordance with agency guidelines
- Explained treatment procedures and physicians' instructions
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Ensures medications and immunizations are safely stored in an appropriate area as designated by law and departmental policy, and that medication and immunization expiration dates are evaluated on a monthly schedule
- Maintaining physician inboxes including medication refills, labs, etc
- Clean and sterilize equipment and stocks patient rooms and labs with appropriate supplies
Team Lead customer service Rep
United States Post Office
07.2013 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Greet and interact with customers, help with products, sales and promotions, and provide a good customer experience
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assist with the stocking of post office supplies
- Process customer transactions, including money orders, stamps, and other postal services
Education
Associate of Science - Medical Assisting
Keiser University
Orlando, Florida08.2021
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ10.2010
Skills
- Critical thinking
- Problem solving
- Communication
- Leadership
- Decision-making
- Active listening
Timeline
Medical Assistant
Advent Health Centra Care
07.2024 - Current
Lead Medical Assistant/ Phlebotomist
Osceola Community Health Center
11.2021 - Current
Internship
Advent Health
07.2021 - 09.2021
Team Lead customer service Rep
United States Post Office
07.2013 - 08.2018
Associate of Science - Medical Assisting
Keiser University
Associate of Arts - Health Administration
University of Phoenix
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