Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latori Golbourne

MIDDLE RIVER,MD

Summary

Dynamic salon professional with extensive experience as a Salon Owner/Operator at My Salon Suites Rosedale. Proven track record in upselling services and enhancing customer satisfaction through exceptional service. Skilled in employee training and staff management, fostering a collaborative environment that boosts client retention and drives business success.

Overview

20
20
years of professional experience

Work History

Salon Owner/Operator

My Salon Suites Rosedale
07.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Customer service is the foundation for a successful business

Salon Manager

Hair Cuttery Salons
10.2021 - 07.2025
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Trained and provided lessons on specific techniques to provide quality services.

Salon Owner/Operator

T's Touch Hair Studio
08.2009 - 07.2017
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.

Master Stylist

Regis Salons
09.2005 - 08.2009
  • Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
  • Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
  • Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
  • Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.

Education

Certificate of Completion - Chemistry of Color & Chemical Services

Hair Cuttery Education Department
Middle River, MD
01-2023

Senior Cosmetology License -

State Board of Cosmetology
Baltimore, MD
01-2010

Cosmetology License - Cosmetology

Baltimore Studio of Hair Design
Baltimore, MD
01-2005

Gender Studies

North County High School
Glen Burnie, MD
06-1996

Skills

  • Upselling services
  • Customer service
  • Employee training
  • Staff management
  • Salon marketing

Timeline

Salon Owner/Operator

My Salon Suites Rosedale
07.2025 - Current

Salon Manager

Hair Cuttery Salons
10.2021 - 07.2025

Salon Owner/Operator

T's Touch Hair Studio
08.2009 - 07.2017

Master Stylist

Regis Salons
09.2005 - 08.2009

Certificate of Completion - Chemistry of Color & Chemical Services

Hair Cuttery Education Department

Senior Cosmetology License -

State Board of Cosmetology

Cosmetology License - Cosmetology

Baltimore Studio of Hair Design

Gender Studies

North County High School

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