Latoria Jordan
Leeds,AL
Summary
Dedicated customer service professional with a strong background in resolving client issues and conducting effective interviews. Proven ability to enhance customer satisfaction through critical thinking and creative problem solving.
Overview
20
20
years of professional experience
Work History
CSR
Social Security Administration
Birmingham, AL
12.2018 - Current
- Answered calls on SSA’s national 800 number, provided customer service, conducted interviews to assess call nature, and resolved customer issues by identifying problems and selecting optimal resolutions.
- Assisted clients with inquiries regarding Social Security benefits and eligibility.
- Processed applications for Social Security cards and retirement benefits efficiently.
- Educated clients on the various services offered by the Social Security Administration.
Assistant Tutoring Instructor
Ivy League Tutoring Academy
Tarrant, AL
02.2015 - Current
- Conducted Mathematics tutoring sessions for students preparing for ACT, GED, and High School, focusing on individual learning needs.
- Developed engaging lesson plans for diverse student learning needs.
- Facilitated interactive classroom discussions to enhance student participation.
- Assessed student progress through regular quizzes and feedback sessions.
Teacher
Ramsay High School
Birmingham, AL
08.2017 - 01.2018
- Designed and executed tailored lesson plans for students, addressing unique educational needs and fostering individual abilities and achievements.
- Developed engaging lesson plans to enhance student understanding and participation.
- Facilitated classroom discussions to encourage critical thinking and collaboration among students.
- Implemented technology tools to support diverse learning styles and improve educational outcomes.
Receptionist
First Step Staffing Agency
Fairfield, AL
01.2016 - 01.2017
- Greeted clients and visitors, creating a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate staff.
- Answered telephone and scheduled appointments to enhance customer service experience.
- Scheduled appointments and maintained calendars for multiple team members.
Lead Cashier
Chick-Fil-A
Leeds, AL
05.2006 - 05.2015
- Managed daily cash register operations and reconciled transactions.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Trained team members in customer service best practices to enhance customer satisfaction.
- Assisted management in developing employee improvement strategies to promote exceptional staff performance.
Education
B.S. - Mathematics
Miles College
5500 Myron Massey Blvd Fiarfield, Alabama 3506405-2017
Skills
- Data entry
- Customer service
- Microsoft Word
- Power Point
- General computer applications
- Critical thinking
- Creative problem solving
References
- Kortni Sheffield, President and Owner, This Generation Recruitment, 5271 Old Springville Rd NE, Pinson, AL, 35126, 205-538-3070
- Robert Stallworth, Owner, Manifest Cutz Barber and Style, 100 Hampton Dr, Calera, AL, 35040, 205-470-3003
- Terri Gibson, Mathematics Instructor, Leeds High School, 1500 Greenwave Drive, Leeds, AL, 35094, 205-994-4643, tgibson5384@gmail.com
Accomplishments
- Individual Cash Reward NRB (04/11/2026)
- Individual Cash Reward NRB (09/30/2025)
- Individual Cash Reward NRB (09/29/2025)
- Individual Cash Reward RB (09/01/2024)
- Individual Cash Reward RB (06/13/2024)
- Individual Cash Reward NRB (07/30/2023)
- Individual Cash Reward RB (08/14/2022)
- Performance Award (07/2022)
- Created highly effective new program that significantly impacted efficiency and improved operations (Chic-Fil-A)
Affiliations
- Mentor (2022-Present)
- No Fear Act Training (2018)
- E.W.D Information Security And Privacy Awareness Training (2019)
- Math Tutor (2017-Present)
Timeline
CSR
Social Security Administration
12.2018 - Current
Teacher
Ramsay High School
08.2017 - 01.2018
Receptionist
First Step Staffing Agency
01.2016 - 01.2017
Assistant Tutoring Instructor
Ivy League Tutoring Academy
02.2015 - Current
Lead Cashier
Chick-Fil-A
05.2006 - 05.2015
B.S. - Mathematics
Miles College