Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Latoya Bagley

Greensboro,NC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Referral Coordinator

Duke Health
Durham, NC
07.2022 - Current
  • Managed up to 50 patient referrals daily through multi-line telephone system.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Collaborated with internal departments to ensure smooth transitions for referred patients.
  • Resolved conflicts between referring physicians and receiving providers.
  • Assisted in the development of referral processes and procedures.
  • Assisted in training new employees on the organization's policies for making referrals.

Janitor

Durham Public Schools
Durham, NC
06.2018 - 01.2022
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Moved equipment and furniture to thoroughly clean space.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
  • Empty wastebaskets and trash containers.
  • Maintain janitorial supply inventory.

Aide Assistant

Wisdom Healthcare Services
Durham, NC
03.2016 - 02.2018
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Followed safe lifting and transferring techniques to transport residents.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.

Appointment Scheduler

Duke Health
Durham, NC
12.2013 - 03.2016
  • Coordinated with other departments within the practice to ensure timely patient care.
  • Inputted patient data into the electronic health record system.
  • Managed a high volume of emails related to appointment scheduling requests.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Verified insurance information prior to appointment booking.
  • Reviewed patient medical history documents prior to appointment scheduling.
  • Conducted outbound calls to remind patients of upcoming appointments.
  • Ensured compliance with HIPAA regulations when handling confidential information.
  • Called no shows and cancellations to reschedule.
  • Tracked call metrics such as number of calls made, duration of calls.

Clinical Tech Assistant

Duke Health
Durham, NC
12.2007 - 12.2013
  • Restocked unit frequently with necessary medical supplies.
  • Responded to bell or light signal calls to assist patients with needs.
  • Kept instruments and equipment clean and sanitized.
  • Assisted with patient transfers from bed to wheelchair or strher as needed.
  • Helped create a safe environment by following infection control policies.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Education

High School Diploma -

Southern High School
Durham, NC
06.2004

Skills

  • Appointment Scheduling
  • Multi-Line Phone Proficiency
  • Medical Terminology
  • Insurance Verification
  • Referral Tracking
  • Outbound Calls
  • HIPAA Regulations
  • Epic Systems
  • Codes Compliance
  • Customer Service
  • Telephone Etiquette
  • Natural Script Reading
  • Computer Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Referral Coordinator

Duke Health
07.2022 - Current

Janitor

Durham Public Schools
06.2018 - 01.2022

Aide Assistant

Wisdom Healthcare Services
03.2016 - 02.2018

Appointment Scheduler

Duke Health
12.2013 - 03.2016

Clinical Tech Assistant

Duke Health
12.2007 - 12.2013

High School Diploma -

Southern High School

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Latoya Bagley