Latoya Bishop
Port St Lucie ,FL
Summary
Financial Services Professional with Experience in Loan Origination and Customer service.
Seeking to leverage my experience in Cash Management, Customer Service, Loan origination and Financial Management to contribute to a dynamic and Customer-focused financial services team. With over 10 years experience, i am committed to achieving the company's goals and delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Bank Teller
Wells Fargo
Port St Lucie Florida
06.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on use of banking website and mobile apps.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
Receiving Manager
Family Dollar
09.2017 - 09.2023
- As full-time receiving manager for 4 years
- My duties were receiving store deliveries, balancing the store daily sales and deposits, making sure the staffs is executing their daily task in a timely manner and just making sure the stores are organized and running effectively
- Which in return I have received employee of the month several times and top 5 receiving manager achievements every single year or stock and money controlling
- Due to the fact that I save the company almost $100,000 in shrink yearly.
Loan Officer/Customer Service Rep
Courts Jamaica Ltd
09.2014 - 12.2016
- As a full-time a loan officer and customer service representative...where my duties was approving loans, taking payments for loans that was previously issued to customers, and also doing money remittance transfers
- This opportunity as allowed me to gain knowledge and skills of money control and professionalism, which paid off in employee of the month several times
- Due to the fact that I carefully screen my customers to make sure they get the best loan amount they will be able to pay back, which save the company thousands of dollars in bailiff fees yearly.
Education
Business diploma in Business studies -
Portmore Community College
Portmore, St Catherine08.2002
High School Diploma -
Jose Marti Technical High School
Spanish Town, St Catherine08.2000
Skills
- Supervising experience
- Shipping & receiving
- Writing skills
- Inventory Control
- Loan Origination
- Cash Management
- Customer service
Timeline
Bank Teller
Wells Fargo
06.2024 - Current
Receiving Manager
Family Dollar
09.2017 - 09.2023
Loan Officer/Customer Service Rep
Courts Jamaica Ltd
09.2014 - 12.2016
Business diploma in Business studies -
Portmore Community College
High School Diploma -
Jose Marti Technical High School