Latoya Brown
Hinesville,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Registered Behavior Technician position. Ready to help team achieve long-term goals.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Burlington Coat Factory Department Store
02.2017 - 10.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Correctional Officer
Autry State Prison
10.2014 - 11.2016
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enforced rules and regulations to maintain order among inmates
Call Center Representative
Teleperformance
05.2014 - 09.2014
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Food Process Worker
Tyson Foods
09.2012 - 05.2014
- Operated food production equipment safely and responsibly for quality output.
- Worked in production to improve efficiency.
- Removed products from line that did not meet quality standards.
- Deboned whole birds on the assembly line.
Education
Bachelor of Science - Early Childhood Education
Albany State University
Albany, GAHigh School Diploma -
Mitchell County High School
Camilla, GA05.2009
Skills
- Personnel Training and Development
- Strong verbal and written communication skills
- Customer Relationship Management
- Conflict Resolution Skills
- Positive and Constructive Feedback
- Strong Time Management Skills
- Criminal Law
Timeline
Customer Service Manager
Burlington Coat Factory Department Store
02.2017 - 10.2017
Correctional Officer
Autry State Prison
10.2014 - 11.2016
Call Center Representative
Teleperformance
05.2014 - 09.2014
Food Process Worker
Tyson Foods
09.2012 - 05.2014
Bachelor of Science - Early Childhood Education
Albany State University
High School Diploma -
Mitchell County High School
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