Latoya Buchanan
Jonesboro,GA
Summary
Dynamic Manager with a proven track record at excelling in operations management and budget preparation. Strong knowledge in enhancing tenant satisfaction and optimizing occupancy rates through strategic initiatives. Strong leadership and training skills foster a culture of excellence, driving teams to consistently exceed performance goals.
Overview
24
24
years of professional experience
Work History
Property Manager
Peak Living
03.2022 - Current
- Managed tenant relations, ensuring timely communication and issue resolution.
- Trained new staff on property management software and operational procedures for consistency in service delivery.
- Analyzed market trends to inform rental pricing strategies and maximize property value.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Area Manager
Jamco Properties, Inc.
05.2011 - 03.2022
- Oversaw daily operations of multiple properties, ensuring compliance with company standards and regulations.
- Developed and implemented strategic initiatives to enhance property performance and tenant satisfaction.
- Conducted regular inspections to identify maintenance needs, coordinating timely repairs and improvements.
- Managed budgets and financial reporting for assigned properties, optimizing resource allocation and cost control.
- Trained and mentored staff on operational procedures, fostering a culture of excellence and accountability.
- Analyzed market trends to inform pricing strategies, maximizing occupancy rates across all properties.
- Resolved tenant disputes efficiently, maintaining positive relationships while adhering to company policies.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Training Coordinator
Jamco Properties, Inc.
05.2009 - 04.2011
- Developed and implemented training programs to enhance employee skills and knowledge.
- Coordinated training schedules and logistics for various internal departments.
- Assisted in evaluating training effectiveness through feedback and assessments.
- Streamlined onboarding process, improving new hire integration into company culture.
Property Manager
Jamco Properties
03.2002 - 04.2009
- Coordinated maintenance requests, optimizing response times for property upkeep.
- Conducted regular property inspections to identify maintenance needs and enhance tenant satisfaction.
- Implemented leasing strategies that improved occupancy rates across multiple properties.
- Led budgeting processes, ensuring accurate financial reporting and adherence to property management standards.
- Developed and maintained relationships with vendors, negotiating service contracts for cost efficiency.
Education
Bachelor of Science - Business Administration And Management
Delta State University
Cleveland, MS12.2001
Skills
- Operations management
- Controlling cost
- Training and coaching
- Leadership skills
- Customer relations
- Tax Credit Experience
Timeline
Property Manager
Peak Living
03.2022 - Current
Area Manager
Jamco Properties, Inc.
05.2011 - 03.2022
Training Coordinator
Jamco Properties, Inc.
05.2009 - 04.2011
Property Manager
Jamco Properties
03.2002 - 04.2009
Bachelor of Science - Business Administration And Management
Delta State University