Latoya Butler
Millersville,MD
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Police Communications Operator
Anne Arundel Police Department
08.2013 - Current
- Received 911 and non-emergency calls and routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Asset Protection Associate
Walmart
05.2009 - 01.2014
- Controlled reduction of loss inventory by protecting company assets and apprehended shoplifters
- Patrolled store departments to check for suspicious activities and to keep patrons and employees safe.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
Camp Administrator
Maryland National Park And Planning
06.2007 - 08.2008
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
Education
Bachelor of Science - Hotel Restaurant Management
University of Maryland - Eastern Shore
Princess Anne, MD05.2012
Skills
- Emergency Call Routing
- Computer-Aided Dispatching
- Safety Training
- Telecommunications Systems
- Crisis Management
- Data Entry, Clerical work and map reading
- Professional Communication Skills
- Police Department Procedures
- Document Calls and prioritize based on the emergency
- Dispatch First Responders
Certification
- CTO - Communications Training Officer
- EPD - Emergency Priority Dispatch
- FEMA certified
- Crisis Intervention
Timeline
Police Communications Operator
Anne Arundel Police Department
08.2013 - Current
Asset Protection Associate
Walmart
05.2009 - 01.2014
Camp Administrator
Maryland National Park And Planning
06.2007 - 08.2008
Bachelor of Science - Hotel Restaurant Management
University of Maryland - Eastern Shore
- CTO - Communications Training Officer
- EPD - Emergency Priority Dispatch
- FEMA certified
- Crisis Intervention
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