Latoya Dates
Upland,CA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
24
24
years of professional experience
2001
2001
years of post-secondary education
Work History
Assistant Manager
O'Reilly Auto Parts
Rancho Cucamonga, California
08.2001 - Current
- Supervised daily operations and ensured compliance with company policies.
- Trained new team members on product knowledge and customer service techniques.
- Managed inventory levels and coordinated stock replenishment activities.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Monitored sales trends and provided feedback for strategic planning efforts.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
Education
Santana High School
Rowland Heights, CASkills
- Inventory management
- Customer service
- Staff training
- Conflict resolution
- Team leadership
- Scheduling coordination
- Problem solving
- Time management
- Sales forecasting
- Orientating and training
- Product and service sales
- Sales reporting
- Closing oversight
- Retail operations
- Employee scheduling
- Staff supervision
- Retail operations management
- Goal setting
- Customer service and satisfaction
Timeline
Assistant Manager
O'Reilly Auto Parts
08.2001 - Current
Santana High School