senior administrative assistant
LATOYA DREW
Sodexo Energy & Resources
DECATUR,GA
13
Years of experience
Proactive project manager with extensive experience in overseeing complex initiatives. Highly organized and detail-oriented, skilled in strategizing and prioritizing tasks to drive customer success. Resourceful problem solver with a strong focus on planning and execution to achieve impactful results.
Work History
Administrative Assistant Manager
10 Years- Contributed to the executive-level escalation team, managing strategies for de-escalating customer accounts and handling at-risk accounts.
- Compiles and analyzes customer experience data to identify ways to improve overall customer experience and develop future marketing strategies.
- Compiled and analyzed customer experience data to enhance overall customer experience and inform future marketing strategies.
- Led team-building meetings, where I recognized standout employees and identified ways to improve employee performance.
- Leads team-building meetings, where standout employees were recognized and identified ways to improve employee performance.
- Develops Salesforce tools, reports and accounting processes to track sales operation activities and all pre-post implementation adoption activities.
FRONT DESK/ADMINISTRATIVE ASSISTANT
3 Years- Executed general office duties, including printing flyers, responding to emails, purchasing office supplies, answering calls, and copying and scanning documents.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Developed and maintained a close supportive working relationship with the Front Desk Manager and other Desk Assistants.
- Communicated with all departments of Sodexo as well as local businesses to provide an excellent guest experience.
- Managed Front Office operations such as payroll, scheduling, check-ins, check-outs, and reservations, providing detailed and courteous service for 50-90 customer interactions daily to foster customer retention.
EXECUTIVE ASSISTANT INTERN
4 Months- Assisted customer calls to evaluate needs for spa services and provided appropriate referral resources for enhanced customer satisfaction.
- Provided administrative assistance with calendar management, travel arrangements, letter writing, file maintenance, Outlook mailbox and phone support.
- Provided administrative support by managing calendars, arranging travel, composing letters, maintaining files, and handling Outlook mailbox and phone inquiries.
- Processed departmental invoices, deposited checks, and transferred funds. Purchased office supplies and maintained accurate records of expenses.
- Processed departmental invoices, deposited checks, and transferred funds as required. Purchased office supplies and maintained accurate records of expenses.
Education
bachelor of Business Administration Degree - Business Administration and Management
Skills
Customer Service
Training & Development
Team Management
Leadership
Performance Improvement
Office streamlining
Vendor Interaction
Strategic analysis
Strategic Planning
Strategic analysis
Customer Retention Strategies
Document management
Technical Support
Customer Experience Management
Problem Solving
Conflict Resolution
Executive support
Staff optimization
Guest Experience Enhancement
Timeline
Administrative Assistant Manager
Sodexo Energy & Resources
01.2015 - 01.2025Read More
EXECUTIVE ASSISTANT INTERN
SPA Utopia
03.2014 - 07.2014Read More
FRONT DESK/ADMINISTRATIVE ASSISTANT
Sodexo Energy & Resources
01.2012 - 01.2015Read More
Columbia Southern University
bachelor of Business Administration Degree from Business Administration and Management
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