Jasmin Lara
Chicago,IL
Summary
Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 10 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions. Insurance industry professional experienced in marketing and sales of multiple lines of insurance and insurance claims services. Energetic and enthusiastic with demonstrated success in fast-paced and deadline driven environments. Collects and analyzes data, provide cost-effective solutions and meet the needs of clients by recommending suitable insurance products to provide financial security. Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer 10 years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
12
12
years of professional experience
Work History
Administrative Assistant Manager
State Farm Insurance Inc
Chicago , IL
04.2014 - 05.2023
- Answered incoming calls and emails in a timely manner while providing excellent customer service.
- Maintained filing systems of all documents related to department operations such as invoices, contracts, purchase orders and personnel files.
- Scheduled appointments for staff members with internal and external contacts.
- Developed procedures to ensure efficient operation of the office environment including ordering supplies and equipment maintenance.
- Developed communication plans to ensure consistent messaging across multiple channels including email campaigns, webinars and social media posts.
- Conducted market research to identify potential customers and target markets.
- Assisted clients in selecting appropriate coverage options for their needs.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Analyzed customer feedback to improve sales strategies and tactics.
Lead Personal Banker
PNC Bank
Chicago , IL
05.2014 - 11.2017
- Provided assistance with online banking services to customers.
- Assisted in the development of marketing materials for financial products.
- Resolved customer inquiries promptly and professionally.
- Processed personal loan applications from start to finish, ensuring accuracy of all documents submitted by clients.
- Conducted financial analysis for potential customers seeking loans or other credit services.
- Assisted bank management with developing new policies and procedures related to customer service operations.
- Analyzed customer needs and recommended appropriate financial solutions.
Personal Banker
JP Morgan Chase & Company
Chicago , IL
09.2012 - 02.2014
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Researched customer inquiries and reported findings in a timely manner.
- Cross-sold banking products such as credit cards, loans and investments.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Analyzed financial documents provided by customers to determine their needs.
- Participated in training sessions regarding new banking products or services.
Marketing Assistant
Total Finance
Chicago , IL
01.2011 - 06.2012
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Assisted with the development and implementation of marketing campaigns.
- Generated content for various media platforms, such as websites and social media accounts.
- Organized promotional events, including scheduling speakers and coordinating activities.
- Conducted market research to identify potential customer segments and target markets.
- Provided administrative support to the Marketing Manager on a daily basis.
- Compiled reports on marketing performance metrics to track progress against objectives.
- Managed email campaigns by creating automated workflows and writing compelling copy for newsletters.
Education
Associate of Science - Nursing
Morton College
Cicero, IL05-2019
Bachelor of Arts - Pre-Law
Loyola University of Chicago
Chicago, ILSkills
- Office Administration
- Administrative Management
- Policy Management
- Marketing campaign management
- Partnership Marketing
- Banking Policies and Procedures
- Customer Service
- Relationship Building
- Account Maintenance
- Cross-Selling and Upselling
- Sales expertise
- Customer financing
- Business Development
- Client Relations
- Leads Prospecting
- Client Retention
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Lead Personal Banker
PNC Bank
05.2014 - 11.2017
Administrative Assistant Manager
State Farm Insurance Inc
04.2014 - 05.2023
Personal Banker
JP Morgan Chase & Company
09.2012 - 02.2014
Marketing Assistant
Total Finance
01.2011 - 06.2012
Associate of Science - Nursing
Morton College
Bachelor of Arts - Pre-Law
Loyola University of Chicago