Latoya Evans
Houston
Summary
Looking forward to maximizing my experience where it can be utilized to improve customer satisfaction. Create integrated strategies to develop and expand existing customer sales, brand/product evolution, customer care, and call center care.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Medical Records Specialist
Datavant
Houston
05.2024 - Current
- I am a medical records specialist, that specializes in getting the medical records submitted to a member's health plan.
- Managed patient records using Datavant’s electronic health record systems.
- Ensured compliance with HIPAA regulations and data privacy standards.
- Contacted providers and hospitals by phone, chat, or email to obtain medical records.
- Collaborated with healthcare professionals to facilitate accurate data entry.
Customer Service Associate
Asurion
Houston
10.2020 - 05.2024
- Troubleshot smart device issues for customers, providing effective solutions.
- If I'm unable to assist via phone and the product qualifies I assist the customer with a product claim & explain the process of the claim to the customer.
- I answered incoming calls and returned customer calls based on individual cases.
Customer Service Manager
Percepta
Houston
04.2020 - 10.2020
- Handled various tasks across departments to support operational needs as a collections representative.
- Clarified billing misunderstandings and facilitated dispute filing to enhance customer satisfaction.
- I clarified misunderstandings regarding billing and charges.
- Processed payments accurately through the computer system.
Sales-part Time
Accredited Debt Relief
09.2018 - 04.2020
- This position required taking inbound and making outbound calls daily to pitch our program of debt consolidation to clients that need to build their credit report.
- Reviewed documents to prepare for follow-up calls with clients each week.
- Completed day-to-day duties accurately and efficiently.
- Proposed ideas and solutions that improved team performance and overall outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Billing Specialist
Gettix Health Care
01.2012 - 01.2020
- Answered incoming calls and made outbound calls to manage client inquiries.
- Performed duties such as answering incoming calls and assist in making out outbound calls to manage.
- Organized and updated personal information for all clients in secure database.
- Executed daily routines for processing mail returns to streamline operations.
Medical Transcriptionist
USAA
10.2010 - 01.2012
- Coordinated client relations, maintained accurate data entry, created and organized files, processed applications for life insurance, billed insurance companies, scheduled appointments, and arranged meetings.
- Gained experience communicating with patients through phone and email interactions.
- Managed organizational tasks requiring extensive knowledge and attention to detail.
HR Specialist
Macys
Houston
01.2005 - 12.2005
- Executed tasks that utilized organizational skills and considerable experience.
- Interacted with employees daily to address concerns and provide support.
- I created work schedules. I provided training dates and times.
- Managed employee relations, addressing concerns and facilitating communication.
- Furthermore, I collected restitution payments, documented them, and provided them with receipts.
Education
Associate of Science -
Lone Star College
Houston, TX 08.2021 - 05.2026
High school diploma -
Cypress Ridge High school
Houston, TX 09.2004 - 05.2008
Skills
- Medical records management
- Health Information Management
- Patient Records Management
- Clinical Documentation
- Healthcare Compliance
- EPIC system
- Remote Documentation
- Data Entry
- Customer Service
- Customer Care
Timeline
Medical Records Specialist
Datavant
05.2024 - Current
Associate of Science -
Lone Star College
08.2021 - 05.2026
Customer Service Associate
Asurion
10.2020 - 05.2024
Customer Service Manager
Percepta
04.2020 - 10.2020
Sales-part Time
Accredited Debt Relief
09.2018 - 04.2020
Medical Billing Specialist
Gettix Health Care
01.2012 - 01.2020
Medical Transcriptionist
USAA
10.2010 - 01.2012
HR Specialist
Macys
01.2005 - 12.2005
High school diploma -
Cypress Ridge High school
09.2004 - 05.2008