Latoya Gordon
Fort Worth,TX
Summary
Dedicated Customer Service Specialists providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals.
Will be relocating to Texas.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Centerwell Senior Primary Care
Lake Charles, LA
06.2023 - Current
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Received payments from customers and processed credit card transactions accurately.
- Scheduled appointments for clients and recorded all client data into the system.
- Organized office supplies and maintained inventory levels.
Customer Service Representative
Premier Health Associates
Baton Rouge, LA
12.2020 - Current
- Maintains appropriate clinical/clerical standards. Follows the policy and procedures as written in the Company Policy and Procedure Manual.
- Follow all scripting provided for patient interactions.
- Receives incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner.
- Greets patients in a friendly manner and collects insurance cards and identification. Communicate with patient while verifying their insurance. Respectfully asks the patient to fill out the patient information form to obtain the record name, address, and persons to notify in case of an emergency, attending physician, pharmacy, and individual or insurance company responsible for payment of bill.
- Enters patients admitting information into the computer and adds patient to clinic schedule.
- Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the department.
- Responsible for daily ledger balancing and preparation for bank deposits.
- Participates in department quality improvements activities, staff educational programs, attends departmental meetings, and demonstrates and maintains competency in accordance with company deadlines.
Auto Claims Adjuster
State Farm
Richardson, TX
08.2021 - 06.2023
- Handling inbound calls and exercising good decision-making skills to review information, issue payments and resolve claims.
- Retrieving statements and completing investigations speaking with all parties involved in accident to determine liability.
- Communicating with customers in a courteous manner using approved scripts as needed via phone or written correspondence.
- Responsible for setting up tows, car repairs and rental once liability is established.
- Working in a collaborative team environment while meeting quality standards.
- Listen and communicate clearly, professionally and empathetically.
- Educate customers on claims process.
- Maintain quality accuracy, and professionalism in a fast-paced environment.
Licensed Sales Producer/Receptionist
Tuwanna Guillory Allstate
Lake Charles, LA
11.2019 - 09.2020
- Achieve sales goals through generating new business and cross selling existing customers.
- Identify and qualify sales leads generated from a variety of sources.
- Help protect customers by offering Allstate products that will meet their needs.
- Serve local community by helping them prepare for life's uncertainties.
- Educate prospective customers on how to protect their families and assets.
- Provided a positive customer experience.
- Process payments and renewals.
Auto Claims Adjuster/Claim Associate Injury
State Farm
Richardson, TX
04.2016 - 08.2019
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Determined liability based on facts gathered from investigations.
- Researched applicable laws related to automobile accidents or losses.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
Education
High School Diploma -
Lake Charles Boston High School
Lake Charles, LA05-1996
Skills
- Clerical Support
- Multi-line telephone skills
- File Organization
- Administrative Skills
- Business operations understanding
- Guest Relations
- Problem-solving skills
- Cash Handling
- Appointment Scheduling
- Customer Service
Certification
- CPR certified
- Claims Adjuster License
Education and Training
other
Timeline
Front Office Receptionist
Centerwell Senior Primary Care
06.2023 - Current
Auto Claims Adjuster
State Farm
08.2021 - 06.2023
Customer Service Representative
Premier Health Associates
12.2020 - Current
Licensed Sales Producer/Receptionist
Tuwanna Guillory Allstate
11.2019 - 09.2020
Auto Claims Adjuster/Claim Associate Injury
State Farm
04.2016 - 08.2019
High School Diploma -
Lake Charles Boston High School