LATOYA LANE
Philadelphia,PA
Summary
To obtain a position in the healthcare industry providing outstanding patient care while using my medical assistance skills and customer service skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Contact Representative
Internal Revenue Service
Philadelphia, PA
01.2024 - Current
- I took incoming phone calls, educated, and assisted taxpayers and powers of attorney with resolving overdue taxes and tax returns.
- I resolve accounts efficiently and in a professional manner by negotiating installment agreements, currently not collectible, and full and partial pay agreements.
- I conducted a depth financial analysis on any taxpayer who claimed they were unable to make a minimum payment.
- I analyzed the taxpayer's income versus expenses to determine the taxpayer's ability to pay.
- I prepared accurate, clear correspondence, internal documents, and referrals.
- I document case history on all applicable systems in a complete, accurate, and understandable manner, and in sufficient detail to support the outcome of the case.
- I used AMS checklists to ensure that no account details (or discussion details) were overlooked.
- On each contact, I protect taxpayer information by using disclosure probes in accordance with established guidelines.
- I conduct high-risk disclosure when it's appropriate to ensure I am not disclosing information to an unauthorized third party.
Rideshare Driver
Uber, Lyft
Philadelphia, PA
01.2016 - Current
- Drove passengers from pick-up points to deliver to destination.
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Complied with traffic regulations to safely operate vehicles.
- Balanced multiple priorities during peak hours to maximize earnings and efficiency.
Medical Assistant
University of Pennsylvania
Philadelphia, PA
03.2021 - 09.2023
- Over five years of experience providing administrative and clinical support to medical staff.
- Proficient in EMR systems, including Epic.
- Experienced in scheduling and confirming appointments, verifying insurance, and updating patient records.
- Assisted physicians with exams, treatments, and procedures.
- Performed routine laboratory tests in a timely manner.
- Proficient in taking vital signs, including pulse, blood pressure, and temperature.
- Managed the inventory of medical and office supplies.
- Experienced in preparing and administering medications, as directed by physicians.
- Extensive knowledge of collecting and processing blood specimens.
- Skilled in the use of laboratory equipment and medical technology.
- Ability to perform venipuncture and finger sticks on patients of all ages.
- Collect and prepare blood samples for laboratory analysis.
- Assisted in the preparation of blood transfusions
- Monitored the patient's vital signs during venipuncture procedures.
- Assisted medical staff with patients' exams, treatments, and minor medical procedures.
- Assisted with the preparation of exam rooms and equipment for the patient visits
- Recorded patient vital signs, such as blood pressure, temperature, pulse, weight, and height.
Medical Assistant Internship
PA Pain Rehabilitation
Philadelphia, PA
08.2020 - 03.2021
- Collect and prepare blood samples for laboratory analysis.
- Assisted in the preparation of blood transfusions.
- Monitored the patient's vital signs during venipuncture procedures.
- Assisted medical staff with patient exams, treatments, and minor medical procedures.
- Assisted with the preparation of exam rooms and equipment for the patient visits.
- Record patient vital signs, such as blood pressure, temperature, pulse, weight, and height.
Package Handler
Amazon
Burlington, NJ
11.2019 - 02.2020
- Scan merchandise to put on the conveyor belt for shipment.
- Set up boxes to put oversized merchandise in for shipment.
- Followed safety rules at all times.
- Labeled parcels accurately according to company guidelines.
- Maintained clean and organized work area, adhering to safety standards.
Home Care Aide
Red Lion
Philadelphia, PA
03.2018 - 09.2019
- Assist clients who are unable to care for themselves, or perform daily tasks.
- Assist with cooking, cleaning, dressing, and bathing.
- Complete daily documentation on each client, accurately and completely.
- Assessed home environment for safety hazards and made recommendations for improvement when necessary.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Sales Associate/Shift Supervisor
The Fresh Grocer
Philadelphia, PA
07.2013 - 09.2017
- In charge of wine, spirits, and beer sales.
- Place merchandise orders, and count all final daily cash.
- Train all new employees for entry-level positions.
- Described merchandise and explained use, operation and care.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Package Handler
United Parcel Service, UPS
Philadelphia, PA
07.2013 - 12.2016
- Scan all incoming packages, then load the packages into trucks and air containers.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Load air containers onto planes.
- Labeled parcels accurately according to company guidelines.
- Maintained clean and organized work area, adhering to safety standards.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
Education
CERTIFIED CLINICAL MEDICAL ASSISTANCE -
All State Career School
Essington, PA11-2021
DIPLOMA -
All State Career School
Essigton, PA11-2021
J.D. - Engineering Tech
Edward Bok High School
8th And Mifflin Street 06-2007
Certifications Courses
- Medical Assistance Certification
- Coursework/Skills: Anatomy and Physiology, Medical Billing and Coding, Injections, EKG's, HIPAA Compliance, Medical Terminology, Medical Law & Ethics, Medical Office Skills, Phlebotomy, Microsoft Office Suite, Pharmacology, Laboratory Procedures and Specimen Collection & Processing, Vital Signs
Certification
- Certified Clinical Medical Assistant
- American Red Cross CPR
Timeline
Contact Representative
Internal Revenue Service
01.2024 - Current
Medical Assistant
University of Pennsylvania
03.2021 - 09.2023
Medical Assistant Internship
PA Pain Rehabilitation
08.2020 - 03.2021
Package Handler
Amazon
11.2019 - 02.2020
Home Care Aide
Red Lion
03.2018 - 09.2019
Rideshare Driver
Uber, Lyft
01.2016 - Current
Sales Associate/Shift Supervisor
The Fresh Grocer
07.2013 - 09.2017
Package Handler
United Parcel Service, UPS
07.2013 - 12.2016
CERTIFIED CLINICAL MEDICAL ASSISTANCE -
All State Career School
DIPLOMA -
All State Career School
J.D. - Engineering Tech
Edward Bok High School
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