Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaToya Laux

Summary

Dedicated professional with extensive experience in hospitality and client services. Proven ability in complaint resolution and collaboration, leading to improved customer engagement and satisfaction. Expertise in client onboarding and appointment scheduling enhances operational efficiency. Committed to fostering positive client relationships to drive business growth.

Overview

5
5
years of professional experience

Work History

Bartender

Pine Grove Country Club
Iron Mountain, Michigan
01.2023 - Current
  • Designed cocktail menu and ensured inventory compliance to align offerings with customer preferences.
  • Established welcoming atmosphere through engaging customer interactions that encouraged repeat visits.
  • Built customer relationships to elevate overall experience and foster loyalty.
  • Resolved customer complaints professionally to uphold satisfaction levels.

Client Service Specialist

Insight Wealth Solutions
Iron Mountain, Michigan
09.2024 - 02.2026
  • Coordinated onboarding processes for new client accounts, improving service delivery and client satisfaction.
  • Scheduled appointments and managed calendars for financial advisors, maximizing time utilization for enhanced client interactions.
  • Assisted clients with account inquiries and service requests to ensure satisfaction.
  • Communicated updates regarding investments to keep clients informed.
  • Collaborated with team members to resolve client issues efficiently and effectively.
  • Maintained accurate client records in customer relationship management system.
  • Documented customer correspondence in CRM, providing clear tracking of requests and solutions for efficient follow-up.
  • Processed special orders in person and over telephone, generating additional monthly revenue.

Childcare Provider

Woodland Elementary School
Kingsford, Michigan
03.2021 - 06.2024
  • Planned and implemented engaging educational programs for diverse age groups.
  • Provided individualized attention and tailored care to support children's unique developmental needs.
  • Supervised children's activities to maintain a safe and positive environment.
  • Communicated daily with parents regarding children's progress and individual needs.
  • Collaborated with teachers to enhance overall learning experiences for students.
  • Prepared meals and snacks aligned with dietary needs to promote healthy eating habits.
  • Instructed children on proper sanitary habits, including handwashing techniques.
  • Maintained cleanliness of classroom supplies through regular organization.

Education

Bay College
Escanaba, MI

Skills

  • Customer relationship management
  • Complaint resolution
  • Customer engagement and outreach
  • Client onboarding and appointment scheduling
  • Team collaboration and document management
  • Paperwork processing and client relations

Timeline

Client Service Specialist

Insight Wealth Solutions
09.2024 - 02.2026

Bartender

Pine Grove Country Club
01.2023 - Current

Childcare Provider

Woodland Elementary School
03.2021 - 06.2024

Bay College
LaToya Laux