Summary
Overview
Work History
Education
Skills
Timeline
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LATOYA MANSON

Mansfield,LA

Summary

I am very engetic and a great communicator. Working in Customer Service, Banking and Customer Solutions for 15 years has help me to be confident. I am punctual, reliable, honest and I consider myself hardworking.

Overview

15
15
years of professional experience

Work History

Supervisor

Teleperformance
Shreveport, Louisiana
09.2007 - 09.2022
  • Provide services to customers, such as order placement or account information
  • Order and dispense supplies
  • Assist with all Tech support, sales, international travel , and customer services need.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Cashier

Walmart
Shreveport, Louisiana
12.2004 - 04.2005
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Answer customers' questions, and provide information on procedures or policies
  • Cash checks for customers.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Pelican High School
Pelican, LA
05.2003

Skills

  • Business Processes and Procedures
  • Job Assignments
  • Resolving Complaints
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluations
  • Supervising Employees

Timeline

Supervisor

Teleperformance
09.2007 - 09.2022

Cashier

Walmart
12.2004 - 04.2005

High School Diploma -

Pelican High School

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LATOYA MANSON