Summary
Overview
Work History
Education
Skills
Websites
Targetposition
Professional Association
Training
Timeline
Generic

Latoya Murphy

Fairburn,GA

Summary

Well-qualified Leasing /Customer Service Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

19
19
years of professional experience

Work History

Leasing Professional

IRT Management
01.2024 - Current
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Developed marketing materials to highlight property features and attract potential residents.
  • Kept meticulous records of correspondence between management and residents.
  • Assisted in training new employees on customer service protocols and best practices.
  • Managed customer accounts, processed transactions, and updated account information.
  • Handled high-volume phone calls and emails, ensuring a positive customer experience.
  • Collaborated with team members to meet and exceed customer service goals.

Technical Support | Sales | Customer Service

Verizon Corporate Office
07.2012 - 10.2023
  • Oversee multiple concurrent projects, troubleshoot, and provide technical training to 100+ Customer Service Representatives to enhance support and engagement with global customers to drive sales and deliver brand excellence
  • An integral part of the sales cycle continuum offering high levels of customer service, sales, and technical expertise to provide resolution to diverse range of complex problems
  • Support sales and marketing initiatives by utilizing databases.

Senior Customer Service Representative | Sales

Verizon Corporate Office
10.2005 - 07.2012
  • Advanced after fist year to senior level CSR position by successfully providing technical and billing services, eliminating transferring calls, and increasing sales by offering, negotiating, and closing upgraded contracts and products
  • Communicated with ease to diverse non-technical clientele offering knowledge on operating systems, products, and contracts to generate continuous positive feedback on surveys.

Education

Bachelor of Science in Business Marketing -

University of Phoenix
Southfield, MI

Master of Science in Management -

Strayer University
Columbia, SC

Skills

  • Sales
  • Administrative Support
  • Real Estate Law
  • Teamwork and Collaboration
  • Customer service expertise
  • Multitasking
  • Reliability
  • Customer Relationship Management
  • Microsoft Office Suite: Word, Excel, PowerPoint
  • Lease Renewals
  • Fair housing policies
  • Telephone and email etiquette

Targetposition

Assistant Community Manager

Resident Relations Manager

Leasing Professional 


Professional Association

Advisory Board Member-Renaissance at South Park

Vice President -Board of Directors for River Run Condominium 

American Marketing Association — Columbia Chapter, Member

Training

Kaplan University 

Pre-licensing Real Estate Course  75 hour Training 

Fayetteville Technical College

Project Management Professional (PMP) 80 hour Training 

Timeline

Leasing Professional

IRT Management
01.2024 - Current

Technical Support | Sales | Customer Service

Verizon Corporate Office
07.2012 - 10.2023

Senior Customer Service Representative | Sales

Verizon Corporate Office
10.2005 - 07.2012

Bachelor of Science in Business Marketing -

University of Phoenix

Master of Science in Management -

Strayer University

Similar Profiles

CREATE PROFILE
Latoya Murphy