Latoya Parks
Chandler,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Caseworker II
City Of Phoenix
05.2023 - Current
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Collaborated with other professionals to plan and coordinate care for clients.
- Educated clients and families on mental health, wellness and recovery topics.
Data Entry Clerk
Integrity Staffing Solutions Inc.
04.2022 - 06.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Secured and protected data from unauthorized access by complying with security protocols.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Grocery Shopper
Amazon
06.2021 - 05.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
Adult Probation Officer
Maricopa Couunty
04.2017 - 10.2020
- Wrote progress reports and testified under oath at court hearings.
- Adhered to legal requirements by performing office, home and employment visits.
- Interpreted legal concepts and issues to complete and close out cases.
- Gathered information from people in community, family members and agencies about conduct of probationers.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Evaluated people on probation to determine best course of rehabilitation.
- Suggested special community service rehabilitation programs to help further support offenders.
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Completed reports on behalf of court and associated legal entities.
- Supervised offenders to reduce risk to community.
- Arranged substance abuse rehabilitation for offenders.
- Provided court testimony to support court decisions.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Handled over 65 full-cycle caseloads per month.
Shipping Clerk
Notions Marketing
02.2015 - 05.2016
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed order data to verify transactions and shipping dates.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Cashier
Koeze
09.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Billing Specialist
UPS Supply Chain Solutions
03.2007 - 01.2009
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Used data entry skills to accurately document and input statements.
Education
Master of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ01.2024
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI05.2016
Associate of Applied Science - Criminal Justice
Grand Rapids Community College
Grand Rapids, MI05.2014
Skills
- Interpersonal and Written Communication
- Active Listening
- Court Protocols
- Client Engagement
- Complex Problem-Solving
- Corrective Action Planning
- Individual Service Plans
- Case Notes
- Highly Effective Communication
- Court Hearings
- Client Supervision
- Large Caseload Management
- Incident Reports
- Mental Health Resources
- Client Documentation
- Community Mental Health Programs
Timeline
Caseworker II
City Of Phoenix
05.2023 - Current
Data Entry Clerk
Integrity Staffing Solutions Inc.
04.2022 - 06.2022
Grocery Shopper
Amazon
06.2021 - 05.2022
Adult Probation Officer
Maricopa Couunty
04.2017 - 10.2020
Cashier
Koeze
09.2015 - 12.2015
Shipping Clerk
Notions Marketing
02.2015 - 05.2016
Billing Specialist
UPS Supply Chain Solutions
03.2007 - 01.2009
Master of Science - Criminal Justice
Grand Canyon University
Bachelor of Science - Criminal Justice
Ferris State University
Associate of Applied Science - Criminal Justice
Grand Rapids Community College
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