Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Patterson

Indianapolis,IN

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

19
19
years of professional experience

Work History

Independent Contractor

Amazon Inc
03.2021 - Current
  • Followed scanning, tracking and documentation procedures to avoid errors.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Managed time efficiently in order to complete all tasks within deadlines.

Holiday Clerk Assistant

United States Postal Service, USPS
11.2017 - 01.2018
  • Helped meet promised delivery times using excellent sorting skills and strong attention to detail.
  • Delivered mail and parcels, and identified non-processable items.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Assisted in other areas as needed during downtimes.

Supervisor/Catering Manager

Chick-fil-A
05.2004 - 04.2017
  • Oversee activities directly related to making quality products or providing exceptional services.
  • Perform various financial activities such as cash handling, deposit preparation, cashier settlements, daily reports, issuing employee and supplier checks, and completing month end Profit and Loss reports.
  • Receive catering orders, assist customers with choosing the appropriate items for type of event and number of guests. Forecast staff, equipment, and supplies needed to assemble and execute the order. Follow up with guests for opportunities to improve.
  • Build catering sales by personally providing information to surrounding businesses and patrons while promoting products and flexibility.
  • Build lasting, lucrative relationships with customers and team members through effective communication and active listening skills.
  • Interview, hire and train new employees.
  • Maintain employee records.
  • Primary telephone operator, answering calls, providing general information, resolving customer concerns, taking messages, and scheduling.

Education

Associate of Science - Criminal Justice

Troy University
Troy, AL
05.2017

High School Diploma -

Karns High School
Knoxville, TN
05.2008

Skills

  • Customer Service
  • Detailed Oriented
  • Critical Thinking
  • Problem Solving
  • Relationship Building
  • Good Communication
  • Adaptable

Timeline

Independent Contractor

Amazon Inc
03.2021 - Current

Holiday Clerk Assistant

United States Postal Service, USPS
11.2017 - 01.2018

Supervisor/Catering Manager

Chick-fil-A
05.2004 - 04.2017

Associate of Science - Criminal Justice

Troy University

High School Diploma -

Karns High School

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Latoya Patterson