LaToya Reed
Lafayette,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative
SWLA
2022.08 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved customer complaints using established follow-up procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Facilitated communication between patients and various departments and staff
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
Patient Service Representative
Teche Action Clinic
2021.06 - 2022.08
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients
Manager
Check Into Cash
2017.04 - 2021.06
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Direct Service Worker
JABA
2011.10 - 2017.11
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Supervisor
Amelia Bell Casino
2012.10 - 2017.04
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for production positions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Education
High School Diploma -
Franklin Senior High School
Franklin, LA05.2005
Skills
- Documenting and Recording Information
- Caring and Empathetic
- Administrative and Office Support
- Customer Service
- Attention to Detail
- Leadership
- Database Search and Data Entry Skills
- Written and Verbal Communication
Certification
Dental Assistant
Timeline
Patient Access Representative
SWLA
2022.08 - Current
Patient Service Representative
Teche Action Clinic
2021.06 - 2022.08
Manager
Check Into Cash
2017.04 - 2021.06
Supervisor
Amelia Bell Casino
2012.10 - 2017.04
Direct Service Worker
JABA
2011.10 - 2017.11
High School Diploma -
Franklin Senior High School
Dental Assistant
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