LaToya Robinson
District Heights,MD
Summary
Dedicated Rehabilitation Counselor recognized for high productivity and efficient program execution. Expertise in crafting customized rehabilitation plans, performing thorough client assessments, and implementing strategic case management. Strong communication and problem-solving skills contribute to positive client outcomes during complex rehabilitation journeys.
Overview
12
12
years of professional experience
Work History
Library Support Coordinator
District of Columbia Public Library
Washington , DC
04.2021 - Current
- Guided patron to available community resources.
- Default point of contact for library in manager's absence and is the first line of response to patron inquires and complaints.
- Cultivated and sustained connections with external service providers.
- Provided crisis intervention services, as needed.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
Library Associate
District of Columbia Public Library
Washington, DC
07.2018 - 04.2021
- Assisted patrons in locating books, materials, and other resources within the library.
- Conducted reference interviews with patrons to determine their research needs.
- Provided readers' advisory services by recommending appropriate books and other materials to meet patron's interests.
- Maintained library database system, including cataloging new items and updating existing records.
- Created promotional displays to advertise library events and programs.
- Organized library shelves according to established guidelines for easy access.
- Processed incoming and outgoing inter-library loan requests from other libraries around the state.
- Instructed patrons on the use of computers, printers, scanners, photocopiers, and other technology available in the library.
- Resolved complaints from patrons regarding lost or damaged materials or any other inquiries related to library services.
Library Technician
District of Columbia Public Library
Washington, DC
08.2012 - 07.2018
- Provided assistance to patrons using library equipment such as computers and printers.
- Organized library collections by sorting books according to Dewey Decimal System classifications.
- Maintained a clean and organized work area at all times.
- Performed routine maintenance tasks such as checking shelves for books out of order or missing volumes.
- Created displays to promote new publications or featured authors and topics.
- Shelved returned books in appropriate locations following established procedures.
- Responded promptly to inquiries from patrons regarding library services and policies.
- Checked out materials to patrons using automated circulation systems.
- Restocked shelves with fresh supplies of reading material when needed.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH04-2017
Master of Arts - Rehabilitation Counseling
University of The District of Columbia
Washington, DCSkills
- Filing
- Microsoft Access
- Office inventory management
- Microsoft Excel
- Operation recommendations
- Calendars management
- Office opening and closing
- Staff scheduling procedures
- Managing office supply inventory
- Document management
- Inventory management
- Telephone etiquette
- Office equipment maintenance
- Attention to detail
Timeline
Library Support Coordinator
District of Columbia Public Library
04.2021 - Current
Library Associate
District of Columbia Public Library
07.2018 - 04.2021
Library Technician
District of Columbia Public Library
08.2012 - 07.2018
Bachelor of Arts - Psychology
Southern New Hampshire University
Master of Arts - Rehabilitation Counseling
University of The District of Columbia
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