Latoya Sheppard
Baltimore,MD
Summary
Health Information Specialist with 20 years of experience in medical office settings with vast familiarity of healthcare clinical applications and software. Coordinates timely delivery of medical records and scans documents to secure patient files. Offers technical support to maintain computer systems and resolves technical issues while conducting staff training and development of instructional documentation.
Overview
17
17
years of professional experience
Work History
Health Information Specialist
Sun Life
09.2021 - Current
- Responsible for the efficient, accurate, timely, consistent, complete collection of various media of health information from a variety of external sources.
Medical Receptionist
Quadrant, Inc
02.2021 - 08.2021
- Schedule appointments for Covid 19 vaccine and preprocedural Covid testing.
Release of Information Specialist
Johns Hopkins Hospital
02.2019 - 03.2020
- Responsible for interpreting all requests for copies of medical records, ensuring proper authorization, and compliance with legal and regulatory requirements relevant to the privacy and security of protected health information.
Patient Registrar
Sinai Hospital of Baltimore
03.2013 - 08.2018
- Interview patients to obtain correct demographic and insurance information to ensure an error-free claim.
Medical Records Associate
Sinai Hospital of Baltimore
03.2012 - 03.2013
- Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents.
Administrative Associate
Sinai Hospital of Baltimore
05.2007 - 03.2012
- Professionally interacts with patients, families, and healthcare team members.
Education
Associate in Health Informatics and Information Technology -
Community College of Baltimore County
Catonsville, MD09.2026
Skills
- IDX
- Epic
- Cerner
- Aria
- Medical Terminology
- Electronic Health Records
- Patient Confidentiality Maintenance
- Health Information Exchange
- Medical Record Retrieval
- Patient Registration Processes
- Insurance Verification
- PowerShare
- Salesforce
- Zeus
- Bluebeam
- Microsoft Outlook
- Call center
- Organizational skills
- Time management
- Medical Records Indexing
- HIPAA Compliance Knowledge
Timeline
Health Information Specialist
Sun Life
09.2021 - Current
Medical Receptionist
Quadrant, Inc
02.2021 - 08.2021
Release of Information Specialist
Johns Hopkins Hospital
02.2019 - 03.2020
Patient Registrar
Sinai Hospital of Baltimore
03.2013 - 08.2018
Medical Records Associate
Sinai Hospital of Baltimore
03.2012 - 03.2013
Administrative Associate
Sinai Hospital of Baltimore
05.2007 - 03.2012
Associate in Health Informatics and Information Technology -
Community College of Baltimore County