LaToya Stewart
Pike Road,USA
Summary
Dynamic business professional with a proven track record of driving impactful strategies and fostering collaborative environments. Recognized for a strong commitment to team success and an exceptional ability to adapt to shifting business needs. Expertise in leveraging analytical skills to identify opportunities for growth and innovation, ensuring alignment with organizational goals. A results-oriented approach consistently enhances performance and drives sustainable success.
Overview
9
9
years of professional experience
Work History
Senior Strategic Business Partner, SSBP
Department of Veterans Affairs
02.2024 - Current
- Serves as the primary strategic advisor to the executive leadership team (ELT), effectuating process change to adhere to desired outcomes for a facility that employs over 2,000 employees.
- Analyzed market trends to identify potential areas for expansion and collaboration.
- Facilitated cross-functional teams to drive project initiatives and streamline operations.
- Responsible for building and scaling HR capabilities in a complex, high-growth, healthcare environment
- Assisted the facility with improving its metrics, related to vacancies greater than 180 days, with no action to recruitment, from 41.8% to 10.9%.
- Mentored junior staff on best practices for stakeholder engagement and relationship management.
Supervisory Human Resources Specialist – Employee/Labor Relations
Department of Veterans Affairs
09.2023 - 02.2024
- Implemented supervisory training and specialist training to ensure the consistency and accuracy of personnel actions to enhance the quality of ER/LR services provided to facility leadership.
- Create development opportunities to those seeking career advancement. Supervise, mentor, and train a new and developing staff of eleven that consists of junior and senior specialists and 2 team leads.
- Led recruitment initiatives to attract top talent for critical roles within the organization.
- Serves as a Subject Matter Expert (SME) with employee and labor relations issues regarding appropriate disciplinary and corrective actions for conduct and performance issues for assigned service lines and time sensitive and highly confidential projects.
- Work with facility leadership and current SSBP to identify facility issues and develop a plan of action to reduce issues and enhance HR services.
- Conducted performance evaluations, providing constructive feedback to align individual goals with organizational objectives.
Lead Human Resources Specialist – Employee/Labor Relations
Department of Veterans Affairs
01.2023 - 09.2023
- Significantly improved customer service experience, relationships, and trust with Executive Team Leaders through effective communication and commitment management
- Created a tracking system for tech reviews that increased accountability, transparency, internal communication, and timeliness for processing cases amongst ER/LR Specialist
- Serves as a Subject Matter Expert (SME) with employee and labor relations issues regarding appropriate disciplinary and corrective actions for conduct and performance issues for assigned service lines and time sensitive and highly confidential projects for a facility of over 5,000 employees.
- Analyzed HR metrics to drive improvements in retention rates and employee satisfaction levels.
- Lead a team of approximately 12 employees; provided training and resources for staffing, labor and employee relations
- Conducted thorough exit interviews to gather insights into employee turnover trends and areas for improvement.
Human Resources Specialist
Federal Government
05.2018 - 01.2023
- Facilitated training sessions on HR policies and procedures, promoting employee understanding and engagement.
- Managed employee relations issues, providing guidance for conflict resolution and performance improvement plans.
- Led diversity and inclusion initiatives, fostering a culture of respect and belonging within the organization.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Develop Standard Operating Procedures to increase efficiency as a part of the Agency-wide modernization plan; reduced errors and redundancies by 25%; reduced overturned personnel decisions by 50%
- Managed a team of approximately 20 employees
Human Resources Manager
Montgomery Housing Authority
07.2017 - 01.2018
- Developed and implemented HR policies ensuring compliance with federal and state regulations.
- Led recruitment efforts, streamlining processes to attract diverse talent pools effectively.
- Re-tooled the Performance Management system to provide timely, effective and intentional feedback; partnered with department heads to implement Customer Service goals for each position and interventional planning for mediocre performers
- Developed an environment that fostered inspiration, teamwork, quality and empowerment; increased staff productivity by 25%; decreased employee turnover by 10% from previous year
- Successfully handled all employee relations issues, complaints or grievances via conflict resolution strategies and mediation
- Conducted position audits to ensure the consistency with the job description; updated job description as needed with the assistance of the department head
- Conducted wage studies to ensure the agency is competitively priced in its market
Human Resources Manager
The Hotel at Auburn University
01.2017 - 07.2017
- Maintained and updated the applicant-tracking system, conducted pre-employment screenings, interviews and new hire onboarding paperwork
- Prepared government reports related to EEO compliance; created a turnover report to provide each department of its turnover ratio
- Partnered with management to enhance the selection process, retain top-talent and created career plans to develop current employees
- Conducted investigations in relation to workplace conflict; coached and resolved any employee complaints, alterations or problems through proper coaching and development and conflict resolution strategies
- Assisted the Human Resources Director in updating, reviewing and maintaining all job descriptions, training procedures and departmental manuals within the hotel to meet all federal, state and hotel policies and procedures.
- Devised hiring and recruitment policies for 500+ employees.
Education
Master of Business Administration -
Grand Canyon University
Phoenix, AZ01.2015
Bachelor of Science - Marketing
The University of Alabama at Birmingham
Birmingham, AL01.2008
Skills
- Strategic planning
- Organizational development
- Recruitment and hiring
- Financial administration
- Key client relationships
- Business development
- Customer relationship building
- Data analysis
- Conflict resolution
- Workflow optimization
- Market analysis
- Competitive analysis
- Change management
Timeline
Senior Strategic Business Partner, SSBP
Department of Veterans Affairs
02.2024 - Current
Supervisory Human Resources Specialist – Employee/Labor Relations
Department of Veterans Affairs
09.2023 - 02.2024
Lead Human Resources Specialist – Employee/Labor Relations
Department of Veterans Affairs
01.2023 - 09.2023
Human Resources Specialist
Federal Government
05.2018 - 01.2023
Human Resources Manager
Montgomery Housing Authority
07.2017 - 01.2018
Human Resources Manager
The Hotel at Auburn University
01.2017 - 07.2017
Bachelor of Science - Marketing
The University of Alabama at Birmingham
Master of Business Administration -
Grand Canyon University
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