Open To Work
Latoya Wallace
Christian Community Health Center
Chicago
Work Preference
Desired Job Title
Patient Care CoordinatorBenefits Analyst IIOffice Manager/Client Intake SpecialistMedical ReceptionistPatient Registration Representative
Work Type
Full Time
Location Preference
Remote
17
years of professional experience
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Work History
Patient Care Coordinator
1 Year- Coordinated patient appointments and follow-up care to enhance service delivery and patient satisfaction.
- Managed electronic health records system, ensuring accurate documentation and confidentiality compliance.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
Benefits Analyst II
3 Months- Answered 80 to 100 customer calls daily, addressing inquiries and resolving issues promptly.
- 10 key data entries.
- Trained new staff on billing systems and collection protocols regularly.
- Negotiated payment plans with delinquent customers.
- Managed escalated customer calls regarding billing disputes, ensuring satisfactory resolutions.
- Processed over 100 customer payments via phone, contributing to timely collection and account management.
Office Manager/Client Intake Specialist
2 Years 9 Months- Managed payroll for 7 to 10 staff, ensuring timely and accurate processing.
- Served as mandated reporter, fulfilling legal obligations to report suspected abuse.
- Updated and generated reports for company database, streamlining account management.
- Updated reports, managed accounts, and generated reports for the company database.
- Handled caseload of 30 to 40 clients monthly, providing personalized support.
Medical Receptionist
3 Years 7 Months- Coordinated patient referrals and follow-up appointments, ensuring timely access to care.
- Demonstrated expertise in medical terminology and insurance programs including Medicare and Medicaid.
- Scheduled over 100 appointments across departments, optimizing patient flow.
- Coordinated hospital admissions for patients.
Patient Registration Representative
1 Year 11 Months- Processed incoming faxes for admissions, discharges, transfers, pre-certifications, and authorizations, ensuring timely patient processing.
- Coordinated scheduling of appointments and verified benefits and authorizations for procedures, enhancing patient access to care.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, and authorizations.
- Collaborated with departments to streamline operations and improve patient experience.
Patient Access
10 Months- Managed 65+ high-volume inbound calls to collect and verify patient appointments and insurance information, ensuring accurate data for seamless patient access.
- Navigated four computer systems to review information and provide accurate responses to callers, enhancing overall patient experience.
- Coordinated with healthcare providers to secure necessary authorizations for services, facilitating timely patient care.
Medical Records Clerk/Patient Registration Clerk
3 Years 5 Months- Maintained accurate medical records for 200 to 300 patients, ensuring compliance with privacy regulations.
- Developed an efficient filing system to streamline document retrieval.
- Assisted patients in obtaining copies of their medical records as requested.
- Processed and tracked release of information requests to facilitate timely patient access to records.
- Assisted patients in obtaining copies of their medical records.
Education
Electrocardiograph Technician Certificate
Associate of Science - Professional Studies
Skills
HIPAA compliance
Patient confidentiality
Customer service
Patient care
Attention to detail
Patient advocacy
Organizational skills
Appointment coordination
Timeline
Patient Care Coordinator
Christian Community Health Center
08.2025 - CurrentRead More
Benefits Analyst II
UnitedHealth Group/Optum
08.2022 - 11.2022Read More
Office Manager/Client Intake Specialist
EPIC Community Development Center
09.2019 - 06.2022Read More
Medical Receptionist
AMITA Health (Temp)
11.2015 - 06.2019Read More
Patient Registration Representative
Advocate Christ Medical Center(Temp)
11.2013 - 10.2015Read More
Patient Access
University of Chicago Medical Center(Temp)
11.2012 - 09.2013Read More
Medical Records Clerk/Patient Registration Clerk
Jackson Park Family Medicine Center
05.2009 - 10.2012Read More
Purdue University Calumet
Associate of Science from Professional Studies
Read More
Northwestern College
Electrocardiograph Technician Certificate
Read More