Latoya Wright
Cedar Rapids,IA
Summary
Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior, and perfect role model for campus residents.
Overview
8
8
years of professional experience
Work History
Resident Assistant
Willis Dady Homeless Shelter
Cedar Rapids, IA
02.2024 - Current
- Monitored assigned areas for cleanliness and security purposes.
- Maintained accurate records of incidents that occurred in the residence hall.
- Encouraged participation from all residents in order to create a strong sense of community within the residence hall.
- Welcomed new residents and assisted with community adjustment.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Conducted regular rounds to keep residents and areas safe and secure.
Restaurant Owner
Leafy Bar
Cedar Rapids, Iowa
06.2021 - 01.2024
- Established standards for quality control, customer service, health and safety regulations.
- Created promotions and special events to attract customers and boost sales.
- Developed menus that featured local ingredients while meeting customer demands.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Coordinated catering services when requested by customers .
- Managed food preparation, guest interaction, quality control and customer relations.
Shift Manager
Arby's Restaurant
Cedar Rapids, IA
05.2019 - 05.2021
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Resolved conflicts between staff members in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
Daycare Owner/Operator
Kiddy Korner Home Daycare
Cedar Rapids, IA
09.2016 - 04.2019
- Created a safe, nurturing environment to promote learning and growth in children.
- Maintained accurate records of attendance, immunizations and other relevant information for each child.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
Education
GED -
Ivy Tech Community College of Indiana
East Chicago, IN08-2015
Skills
- Student Advisory
- Ambulation Assistance
- Interpersonal Relationships
- Problem-solver
- Policy Reinforcement
- First-aid and CPR
Timeline
Resident Assistant
Willis Dady Homeless Shelter
02.2024 - Current
Restaurant Owner
Leafy Bar
06.2021 - 01.2024
Shift Manager
Arby's Restaurant
05.2019 - 05.2021
Daycare Owner/Operator
Kiddy Korner Home Daycare
09.2016 - 04.2019
GED -
Ivy Tech Community College of Indiana
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