Latoyia Hudson
Memphis,TN
Summary
Effective Administrative Assistant. Versatile, efficient, and pleasant with 10+ years' experience of supporting managers and executives in high-paced environments. With a proven history of exceptional customer service. Diversified skills include client relations, human resources and administrative support.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Medtronic
03.2015 - 07.2023
- Verifying and maintaining records and reports, performing data entry and assisting with other clerical functions as needed.
- Performed regular inventory checks of supplies, Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams and managed over 50 customer calls per day.
Customer Service Representative Lead
Jabil Global
08.2012 - 10.2014
- Built positive rapport and relationships for high levels of customer satisfaction and answered over 30 phone calls daily.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Customer Service Manager
Walmart
10.2009 - 08.2012
- Customer care problem solving, associate problem solving, provided breaks and lunches and directed associates schedules
- Provided cash change to cashiers, prepared cash register tills, audits cash register tills
- Managed over 50 employees
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
High School Diploma -
Melrose High School
Memphis, TN01.2002
No Degree -
Southwest Community College
Memphis, TNSkills
- 10-Key Proficiency
- Microsoft Office Suite
- Multi-Line Phone
- Problem solving
- Office administration
- Record keeping
- Leadership
Timeline
Administrative Assistant
Medtronic
03.2015 - 07.2023
Customer Service Representative Lead
Jabil Global
08.2012 - 10.2014
Customer Service Manager
Walmart
10.2009 - 08.2012
High School Diploma -
Melrose High School
No Degree -
Southwest Community College
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