LaToyia Johnson
Fredericksburg,VA
Summary
Results-driven professional with several years of experience and proven track record in optimizing organizational efficiency through strategic management and meticulous oversight. Highly organized and strategic thinker who actively participates in executing procedures that enhance operational effectiveness and response, along with communication. Strong creative and analytical skills. Team player eager to take on responsibility and new tasks to advance career.
Overview
16
16
years of professional experience
Work History
Manager of Development
Students for Life of America
08.2022 - Current
- Produced monthly status sheets, financial statements, reconciles, performance sheets for BOD & president, offering transparency into association's financial health
- Created monthly decline call program to reengage members
- Caged donations, cc transactions and recurring donations
- Create and mail welcome packages
- Expertly handle multiple databases by pulling, formatting, and importing data ensuring seamless integration across platforms
- Manage QuickBooks chargebacks, bounced checks & payments to vendors guaranteeing accurate transactions contributing to 25% reduction in discrepancies
- Collaborate with VP and Director of Development to create impactful marketing
- Monthly Reconciles
- Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions
- Established strong relationships with stakeholders to ensure alignment of business objectives with software development efforts
Data Analyst
Students for Life of America
08.2021 - 08.2022
- Analyzed and reported on the performance of digital marketing campaigns, using data-driver insights to optimize and improve campaign effectiveness
- Key role in maintaining integrity of the SFLA donor database, achieving a 30% gain in data accuracy with regular audits & CRM maintenance
- Collaborated with the Outreach Manager to govern growth, enhance communication efficiency, and ensure compliance confidentiality
- Enhanced data accuracy by meticulously processing online vendor, website donation files weekly, resulting in a 15% reduction in errors and ensuring a seamless workflow for the Development departments.
Outreach Coordinator
Students for Life of America
11.2020 - 08.2021
- Streamlined the onboarding program, managing development inventory with precision, resulting in a 20% increase in donor satisfaction
- Demonstrated efficiency as primary POC, addressing calls, voicemails, and emails leading to a 15% improvement in donor 1st response time
- Orchestrated the creation and mailing of personalized welcome packages for onboarding, contributing to a 25% boost in donor engagement
- Implemented a systematic approach to account management in Virtuous, resulting in a 30% reduction in errors and enhanced donor experience.
Recovery Specialist
United Consumers INC
03.2017 - 06.2020
- Knowledge of FDCPA as well as consumer protection laws
- Multiple database management and data tracking for accounts
- Collected taxes owed to Virginia state
- Created, monitored and completed wage garnishments, bank levies, and employee verifications
- Handled and reconciled all escalated manager related issues or disputes
- Communicated with attorneys and legal representatives to resolve outstanding warrants.
Account Manager
RNR Custom Wheels
07.2015 - 02.2017
- Manage, update and reconcile over 400 accounts
- Verify and monitor company expenses, intake applications, prepare customer files, skip trace to find overdue account holders and sensitive information
- Handle all transactions relating to accounts including initial payments, collections, partial payments, receipts and closing accounts
- Worked directly with state and legal departments to prepare legal court documents and summons for delinquent payments not received from debt
Financial Representative
Springleaf Financial
09.2013 - 03.2015
- Opened and closed loans
- Performed collection calls and recovered delinquent account balances
- Receive payments, make account payment arrangements and deposits
- Organized and prepared files and legal state documents for contracts
- Review loan applications and mortgage applications in full detail before processing
- Credit and Loan approvals
- Onboarding new employees and training.
Sr Recovery Specialist II
West Asset Management
07.2008 - 08.2013
- Recovered delinquent state tax accounts for Virginia, Georgia and New York
- Completed FDCPA & TCPA training
- High volume call center
- Helped with quality control and guidelines
- Met monthly goal requirements and received bonuses for exceeding goals
- Worked directly with lawyers, IRS and legal representatives in consolidating accounts with proper documentation
- Provided personal and legal documentation for certain confidential departments for tax liens and removals on business accounts
- Created reasonable payment arrangements to recover accounts
- Placed garnishments and bank levies to reconcile accounts when other options were exhausted.
Education
BA in Business Admin & Finance Comm -
Strayer University
07.2026
Marketing & Communications Cert. -
James Monroe High
01.2008
Skills
- Financial Oversight & Processing
- Call Center & Customer Relations
- Technical Support
- Data Cleanup/Import
- State & Government Contracts
- Project Management & Training
- Management
- Communication & Member Engagement
- Data formatting
Websites
Timeline
Manager of Development
Students for Life of America
08.2022 - Current
Data Analyst
Students for Life of America
08.2021 - 08.2022
Outreach Coordinator
Students for Life of America
11.2020 - 08.2021
Recovery Specialist
United Consumers INC
03.2017 - 06.2020
Account Manager
RNR Custom Wheels
07.2015 - 02.2017
Financial Representative
Springleaf Financial
09.2013 - 03.2015
Sr Recovery Specialist II
West Asset Management
07.2008 - 08.2013
BA in Business Admin & Finance Comm -
Strayer University
Marketing & Communications Cert. -
James Monroe High