Latoyia Martin
COLLINSVILLE,VA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist
Comfort Inn & Suites
10.2022 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Service Representative
Symphony Replacements
02.2019 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Representative
Comcast Cable Company
01.2013 - 02.2019
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Production Line Assembly Worker
Monogram Foods
06.2011 - 01.2013
- Enhanced production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced waste in the production line by optimizing material usage and minimizing defects through quality checks.
- Collaborated with team members to assemble products accurately, quickly, and safely within set deadlines.
- Maintained a safe working environment by adhering to safety protocols and proactively addressing potential hazards.
Education
High School Diploma -
Martinsville High School
Martinsville, VA06.2005
Skills
- Travel Coordination
- Office Management
- Administrative Support
- Technical Support
Timeline
Receptionist
Comfort Inn & Suites
10.2022 - 02.2024
Customer Service Representative
Symphony Replacements
02.2019 - 10.2022
Sales Representative
Comcast Cable Company
01.2013 - 02.2019
Production Line Assembly Worker
Monogram Foods
06.2011 - 01.2013
High School Diploma -
Martinsville High School