Latravous Mattox
Lawrenceville,GA
Summary
Hardworking with reliable, safety-conscious mindset and 5 years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading and unloading trucks and order picking and packing.
Motivated insurance adjuster specializing in property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Catastrophe Insurance Adjuster
Pilot Catastrophe Services Inc.
08.2020 - Current
- Reviewed scope of damages to building structures and personal property to determine coverage.
- Negotiated settlements.
- Coordinated and executed numerous elements of claim handling including: Writing/revising estimates, issuing payments, and finding temporary housing for insureds if needed.
- Maintained direct communication with insureds to resolve issues, answer questions, and provide the best customer experience possible.
Auto Express Claims Adjuster
Eberl Claim Services
02.2023 - 04.2023
- Answered Inbound calls from insureds and third party claimants checking on claim status.
- Recorded statements of involved parties to determined liability.
- Examined photographs and surveillance and any other documents relating to claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Issued payouts to claimants and insureds.
- Work from home position.
Catastrophe Insurance Adjuster
Sedgwick Claims Management
10.2022 - 02.2023
- Evaluated insurance policies and analyzed damages to determine coverage.
- Investigated and assessed damage to property and reviewed and wrote property damage estimates.
- Issued payments for approved estimates
- Maintained contact with claimants and attorneys to address supplements and move claims to closure.
- Work from home position
Forklift Operator
Goodwin Company Incorporated
10.2018 - 07.2020
- Loaded transfer truck with front end loader
- Unloaded trucks and rail cars and moved materials to staging area
- Handled multiple tasks simultaneously to maximize work efficiency
Truck Driver
Waste Pro Atlanta
06.2017 - 10.2018
- Residential trash and recyclables pick-up
- Completed preventive maintenance checks and basic repairs to vehicles
Logistics Representative
TD Automotive Compressor Georgia
05.2014 - 04.2017
- Moved pallets of merchandise using electric forklifts and electric pallets
- Unloaded materials and goods at designated locations. 1 trip every 30 minutes
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
Event Organizer
Classic Center
08.2013 - 05.2014
- Set-up venue for events and meetings (3-5 events per day)
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Cashier/Stocker
Target
04.2013 - 07.2013
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Operated cash register for cash, check and credit card transactions with 100% accuracy
Customer Service Representative
Dial America
08.2012 - 04.2013
- Managed over 50 calls per day
- Provided primary customer support to internal and external customers in fast-paced environment
- Answered constant flow of customer calls to make reservations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
High School Diploma -
Cedar Shoals High School
Athens, GA05.2012
Skills
- Professional oral and written communication skills
- Experienced in reviewing scope of damage and writing property estimates
- Detailed oriented
- Forklift Operation
- Shipment Processing
- Inventory Staging
- Material Handling
- Warehouse Picking
- Shipping and Receiving
- Truck Driving
Certification
- Adjuster Licenses
- GA (Home state), FL, AL, LA, TX, MS, SC, NC, OK, ID, KY, MN, MT, NM, WV, UT
- Class B Commercial Drivers License
Timeline
Auto Express Claims Adjuster
Eberl Claim Services
02.2023 - 04.2023
Catastrophe Insurance Adjuster
Sedgwick Claims Management
10.2022 - 02.2023
Catastrophe Insurance Adjuster
Pilot Catastrophe Services Inc.
08.2020 - Current
Forklift Operator
Goodwin Company Incorporated
10.2018 - 07.2020
Truck Driver
Waste Pro Atlanta
06.2017 - 10.2018
Logistics Representative
TD Automotive Compressor Georgia
05.2014 - 04.2017
Event Organizer
Classic Center
08.2013 - 05.2014
Cashier/Stocker
Target
04.2013 - 07.2013
Customer Service Representative
Dial America
08.2012 - 04.2013
High School Diploma -
Cedar Shoals High School