LaTresha Ayala
Hilton Garden Inn Hotel
Kansas City,MO
23
years of professional experience
Implemented conflict resolution strategies swiftly to maintain guest satisfaction and operational efficiency.
Work History
General Manager
2 Years 6 Months- Directed daily operations to ensure exceptional guest experiences and adherence to brand standards.
- Led staff training programs, enhancing team performance and service delivery across all departments.
- Implemented cost-control measures, optimizing budget allocations while maintaining service quality.
- Developed and executed strategic marketing initiatives, increasing hotel visibility and occupancy rates.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Front Office Manager
1 Year 10 Months- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Led and trained staff in delivering exceptional customer service standards.
- Implemented operational procedures to enhance efficiency and streamline workflows.
- Managed scheduling and staffing to optimize front office performance and coverage.
Hotel Front Desk Supervisor
8 MonthsDual Assistant General Manager
2 Years 6 Months- Overseen 2 properties and 25-30 people
- Managed payroll, billing and all day to day operations
Assistant General Manager
1 Year 2 MonthsAssistant General Manager
4 Years 3 Months- Supervise, train, evaluate, motivate, and schedule staff
- Uphold and reinforce the core values of ESA
- Provide excellent guest services to all guests and strive for 100% guest satisfaction
- Oversee the housekeeping of the hotel, the duties of the front office, and the stocking of vending and beverage machines.
- Communicated with existing and perspective clients to establish a strong professional relationship.
Kitchen Supervisor
10 Years- Supervise, coordinate, and train all kitchen staff
- Maintain weekly inventory
- Work in a fast paced environment while maintaining professionalism, high quality, and friendliness
- Maintain proper ticket times to ensure best quality of food delivered
Education
High School Diploma
Skills
Achieved high guest satisfaction ratings through effective service delivery.
Enhanced front desk operations by streamlining check-in procedures.
Resolved conflicts proactively
leading to increased guest retention.
Section name
Authorized to work in the US for any employer
Timeline
General Manager
Hilton Garden Inn Hotel
02.2024 - CurrentRead More
Hotel Front Desk Supervisor
Hilton Kansas City country club plaza
08.2022 - 04.2023Read More
Front Office Manager
Intercontinental
04.2022 - 02.2024Read More
Dual Assistant General Manager
KWB Hotels
01.2020 - 07.2022Read More
Assistant General Manager
Extended Stay America
11.2018 - 01.2020Read More
Assistant General Manager
Extended Stay America
08.2014 - 11.2018Read More
Kitchen Supervisor
Mad Jacks
01.2004 - 01.2014Read More
Central High School
High School Diploma
Read More