Latrice Lott-Ijere

Memphis,TN

Summary

Proven professional with a strong work ethic and exceptional customer service skills, demonstrated through high performance ratings at Republic Airways Holdings Inc. Excelled in passenger assistance and emergency response, enhancing satisfaction and safety. Cultivated community partnerships and improved access to care at Resurrection West Suburban Medical Center, showcasing cultural sensitivity and hospitality expertise.

Overview

years of professional experience

Work History

Flight Attendant

Republic Airways Holdings Inc

05.2007 - Current

Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Community Health Outreach Worker

Resurrection West Suburban Medical Center

11.2005 - 12.2006

Built relationships with diverse community members through active listening, empathetic communication, and cultural competence practices.
Fostered community engagement by planning and executing various health promotion events and activities.
Established partnerships with external organizations to secure additional funding sources for expanded programming efforts.
Reduced barriers to care by healthcare institutions that directly impacted clients'' ability to receive treatment.
Reduced barriers to care healthcare institutions that directly impacted clients'' ability to receive treatment.
Provided ongoing support for clients during transitional periods such as relocation or changes in insurance coverage status.
Coordinated follow-up care plans for individuals after medical appointments or hospital discharges, ensuring a smooth transition back into the community.

Education

Public Health

Tulane School of Public Health

New Orleans, LA

05.2002

Bachelor of Science - Community Health Education

University of Illinois At Urbana-Champaign

Champaign, IL

05.2000

Skills

Customer Service
Strong Work Ethic
First Aid
Reliability and punctuality

Hospitality service expertise
Cultural Sensitivity
Passenger Assistance
Food and Beverage Service

Timeline