Latricia Fulcher
Spring,TX
Summary
Dental Assistant with entry-level experience, seeking to work with dental staff to treat patients, and give great customer service, Empathy, and care. Skills in taking dental X-rays, preparing dental impressions, and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
10.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Training Coordinator/Safety Ambassador
Downtown District/Block By Block
08.2014 - 11.2018
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Trained New Hire Employees on all job duties and skills necessary to accomplish the job.
- Recognized, documented, and advised on the removal of hazards.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Communicated safety performance and progress to management and employees to provide up to date information.
Education
RDA Certification - Dental Assisting
CHCP
Houston, TX10.2023
Skills
- Scheduling
- Coordination
- Customer service
- some experience with X rays
- some experience with Dentrix
- sterilization
Timeline
Customer Service Representative
Continuum Global Solutions
10.2020 - Current
Training Coordinator/Safety Ambassador
Downtown District/Block By Block
08.2014 - 11.2018
RDA Certification - Dental Assisting
CHCP
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