LaTroya L Houston
Brooklyn,NY
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Camba Homebase
Brooklyn NY
05.2024 - Current
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
Westhab Inc
09.2023 - 05.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Managed 35 cases
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Supervisor of Children Services
Urban Resource Institute
02.2021 - 06.2023
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Trained, managed and motivated employees to promote professional skill development.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Site Supervisor
University Settlement society
11.2017 - 03.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
Substitute Teacher
Department Of Education
01.2017 - 06.2022
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Engaged students in discussions to promote interest and drive learning.
Administrative Assistant
University Settlement society
11.2013 - 10.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
MBA - Buisness Management
Lincoln University
06.2018
Skills
- Team Building and Leadership
- Problem-Solving
- Workflow Management
- Delegating Work
- Service Delivery Optimization
- Time Management
- Verbal and Written Communication
- Performance Evaluations
- Standardized Testing Techniques
- Case Documentation
- Documentation And Reporting
- Differentiated Instruction
- Behavioral/Cognitive Skills Development
- Instructional Materials Creation
- Student-Centered Learning
- Organization and Multitasking
- Case Management
- CARES
- HOMES
- ABSORB
- Housing
Certification
- CARES Training
- Teaching Certification (6th grade to 12th grade)
- Substitute Teacher License
- CPR/RTE
- Narcan Training
- Leadership training
Timeline
Case Manager
Camba Homebase
05.2024 - Current
Case Manager
Westhab Inc
09.2023 - 05.2024
Supervisor of Children Services
Urban Resource Institute
02.2021 - 06.2023
Site Supervisor
University Settlement society
11.2017 - 03.2023
Substitute Teacher
Department Of Education
01.2017 - 06.2022
Administrative Assistant
University Settlement society
11.2013 - 10.2017
MBA - Buisness Management
Lincoln University
- CARES Training
- Teaching Certification (6th grade to 12th grade)
- Substitute Teacher License
- CPR/RTE
- Narcan Training
- Leadership training